PetSmart,

12960 Park Central, San Antonio, TX 78216

"My fish pump went out unexpectedly. I used to live off of 35 and walzem where we went for three-four years. Now I will continue to drive over there for whatever I need. I go up to petsmart for my new filter and I wanted to Afterpay it. I never used Afterpay in the store before so I ask for assistance. Turns out none of your employees are trained on Afterpay. They seem to lack much training at all. I tried to figure it out myself and I couldn’t figure it out and just paid for it so we could leave. If you are going to advertise Afterpay. Train your employees on how to do it. Really couldn’t afford that today but I had to pay for it anyways because that’s what you do when you are an aquarium owner. Train your employees better. They went as far as asking me to call my sister n law and ask her how to do it. My sister n law does not work for y’all. Why am I calling her to Afterpay in your store? Definitely will continue to drive to walzem from here on out."

"They were wonderful! My cat was out of his prescription food, and I was not going to get there before 9! My GPS said 9:03 I believe. I called and the girl said she'd get the food I need ready at the register and they stayed open a few extra minutes just so my kitty didn't go any longer without his medically necessary food!!!"

"My mom and I boarded our dogs earlier this week and got them back questionable. My bigger Shepard’s lip was red and busted, I’m not sure if it was from the man pulling her leash so hard that she fell or if it happened earlier, and my smaller Shepard was ‘bathed’ without a request to be groomed. The reason I say ‘bathed’ is because she wasn’t washed, but her nails were ground down alarmingly short. Before you check your dogs in they ask you a few questions about their behavior. My smaller shepherd is skittish and I noted that she was skittish and wouldn’t allow people near her. My bigger Shepard is very social and loves people, so I don’t understand why she was manhandled to the point of a busted lip, and no she wouldn’t have done that to herself. I believe some of the workers are good to the animals but I also suspect some are abusive and neglectful. Not only that but they charged me 200$ more than they should’ve. They were quick to refund me, but I also believe it’s because they knew prior to charging me that they were in the wrong. I’m not sure what exactly happened and no one would provide me a reasonable explination. Customer service is decent but I would not recommend anyone to board their pets here."

"Been taking my puppy to doggie daycamp here consistently for about 5 months now! My rescue puppy is very shy and doesn't like strangers but LOVES the staff here. He is skipping and dancing his way in every morning :D"

"Richard the leader in grooming was awesome. Friendly and very detailed and communicative. He did a great job with our special needs dog Chico. He has our business from here on out. Thank you Richard!"