PetSmart,

17815 La Cantera Parkway, San Antonio, TX 78257

"My dog was well bathed, but I also overpayed because extra services were added on without my knowledge. I booked a simple bath and brush session as I ALWAYS do and then the groomer (Tariq) said he would only do a furminator session on him which I agreed to as I had budgeted for my visit with a coupon. When I picked my dog up the groomer had added an EXTRA brushing fee on top of the extra brushing already included in the package without my permission. It also looks as though he cut/shaved my shepherds coat/tail which is not to be done on a long haired shepherd. He also argued with me that my dog needed to book a haircut next session to shave down his long hair. Absolutely not. Even the AKC website says you are not to cut or shave down a German shepherd’s coat. Very disappointed in this location for not listening to my instructions, not having proper shepherd knowledge, and the fact that I went from having to pay $34 with my coupon to $75 with coupon. Should’ve read these reviews sooner. Do not take your long haired pups here. There is a lack of knowledge surrounding their grooming needs."

"I love this Pet Smart! Aaron was very helpful offering help while I was in the aisle searching for the right size kennel. Matthew was helpful for my exchange. And Alexis groomed Lola a couple weeks ago and did an outstanding job! Me and Lola appreciate our good experiences when we visit here. :) Thank you!"

"PetSmart is well stocked with what I need for my pet. Employees are always friendly. We had our dog's nails trimmed and the groomer was careful & caring. We also completed a 6-wk dog training class there and the trainer Kat was excellent. The only reason I don't rate PetSmart 5-stars is they are pricey. Better to comparison shop before you make a purchase. Here's our graduate!"

"I don’t come into the store too often but I do love the times I decide to take a trip because they always have pet perks sales. This last trip we came in to get some fish to accompany our beta and the employees were super helpful in giving recommendations. Also added some Ned pieces to our tank as well."

"Amazing! This was our first grooming experience with PetSmart. Booked grooming appointment on the app. Bath and full haircut with the Chi plus package. We chose to have this package bc Keoniana really needed a nice grooming. My mini poodle looked so fantastic after Natalie F. groomed her beautifully and carefully. My family loved that Natalie took care of Keoniana bc our little girl can be uneasy around strangers, but everyone at PetSmart was fantastic! She wasn’t even afraid of Natalie and the ladies there like she normally is at her local groomer. We will be booking Natalie F. from now on. We even booked her for Fluffy—our husky/German shepherd mix—next week. My mother is really happy about Keoniana and insisted we quickly book Natalie F. for Fluffy. I just want to make sure to give a thankful shoutout to Natalie F. and the rest of the ladies that helped with Keoniana. Thank you so much! Edit: forgot to add photos 2nd Edit: Fluffy was groomed by Karen G. bc Natalie F. had called in sick, and it looked nice. However, I didn’t think Anna should have added the $10 to the grooming fee bc I was already paying for a bath and haircut—I should have just booked the Bath and Brush, which is about $20 cheaper. Just a warning to everyone going in — please pay attention to any changes or add-ons for prices. After noticing this, I felt a little cheated and thought that they only cared about money this time around, so I took a star away. I would have taken two away, but I took my other dog Keoniana back and Christen H. helped a great deal and was very kind to Keoniana like Natalie was. She did a great job for Keoniana’s second groom, and she cared a lot about pets. I did notice that on the PetSmart APP there are two different prices, which isn’t explained unless I missed it somewhere. The bath and cut shows $56 but changed to $61—I don’t know why, but I would like an explanation. Same issue happened when I booked an appt with Nick G. for Fluffy. It shows $47 but then $52. If the $5 is going directly to the groomer for tip, then I don’t mind at all, but I wish the app would let us choose the tip."