EarthWise Pet Richardson 1310 West Campbell Road, Richardson, TX 75080

"These folks are awesome been bringing my canine kid here for 2 years and the staff is amazing"

"I love bringing my dog Gracie to Earthwise to bathe her. It's super easy, and they provide ALL the supplies you could need. The staff at Earthwise is great. They also clean up all the mess so that you can wash, dry, and go with a clean dog."

"First time customer here! I have a 3.5 year old doodle who has a history of going to different groomers. Upon arrival I met the groomer and we discussed exactly how I wanted my dog’s hair to be groomed. I then informed the groomer multiple times that the dog’s paws are very sensitive. I explained that when she starts grooming his paws he might want to nibble at her or react so be careful and mindful about that. If there’s any issues give me a call. She said thank you for the heads up, I appreciate you telling me because not very many owners would warn me about things like that. She continued, and said I will be mindful and careful about his paws, let me do my thing I’ll make sure he’s good. I said ok great we’ll see you in 3 or 4 hours. Three hours later I arrived to pick up the dog thinking everything was ok until I was told the dog attempted to bite the groomer several times while she was working on his paws. He wanted to bite at the groomer while cutting the hair on his body and that they needed assistance from 2 other employees to hold the dog so he doesn’t bite. With that being said we’re going to have to charge you a $10 fee for misbehaving. I said what did I tell you before I dropped the dog off!?!?? I told ya’ll his paws are sensitive, I warned you ahead of time and that if you run into any issues with the dog give me a call and I’ll come over and remove him. ZERO COMMUNICATION! not one phone call! no one communicated by calling me and saying we’re having trouble with your dog and we’re going to have to charge you a fee. I didn’t know that a misbehaving fee was even a real thing until today! also I’ve taken my dog to multiple different groomers and I’ve never had a bad report like this. I communicated with you about the dog and I expected the same in return. Don’t surprise me upon pick up and tell me the groomer had issues grooming the dog and then charge me an extra $10. The groomer should have said if we have issues we’re going to have to charge you a fee but no! they didn’t say anything, she was like ok cool thanks I’ll take it from here when I dropped him off. Ya I paid the fee and left because I just didn’t want to hear it anymore. I was frustrated by the lack of communication and surprise report plus the additional fee. I would have tipped your groomer nicely but you didn’t communicate with me at all! If you have a problem with a dog or any other animal that comes to your business call the owner and inform them about what’s going on. Don’t not say anything because that’ll make things worse. I will NOT be taking my dog there again, you ruined the experience. Do better!"

"Ripped me off! Increased the price 27% from their advertised rate at checkout. The first time using the self-wash for my two Siberian Huskies was great! I was the only one using the facilities and the clerk was very nice and friendly. Took me the usual two hours to wash and blow dry both dogs. Nice service for $15 per dog. The second time was Sunday Feb 26. I arrived at their 12:00 noon opening. I finished both dogs, cleaned out the tub, and went to the checkout at 2:00 PM. During my 2 hours, two other clients used the second wash station for one dog each clocking in at an hour per dog. When I checked out, the clerk said she had to charge me an extra $8 because "four people were waiting." Absolutely ridiculous! A 27% surcharge because other people who came in after me were waiting while the people with the two other dogs at the second station each took the same time (an hour per dog). Pure theft. I will never go back to this or any other EarthWise."

"I definitely would NOT recommend this place! I made an appointment 9 days in advance to have both of my yorkies groomed. I emailed the medical records to them the same day I made the appointment. I arrived to my appointment and as I am filling out additional paperwork, they inform that they cannot accept them for grooming because the just noticed that their rabies shots expired (July 7th and August 17th, 2021). I asked what was the purpose of sending in medical records in advance per their request, if no one is going to look at them until the morning of!? I spoke to the manager later that day and explained my frustration because had I known that prior to the morning of the appointment, they could have gotten their shots or etc., within the timeframe of me making the appointment. Not to add, I had taken time away from my business to make a blank trip! So, the manager called and offered a 20% discount towards grooming. I bring the dogs back the next week for grooming and OMG! The groomer shaved them almost bald! I went over with her what I wanted, we talked about each of their hair textures, etc. On top of that, the groomer writes me a note to tell me that she had to charge a behavioral fee because they were hard to deal with....THIS IS THEIR FIRST TIME BEING GROOMED AT THIS PLACE! She basically made sure that the discount that I was given was put back into the bill. DO NOT PATRONIZE THIS PLACE...YOU WILL NOT BE HAPPY! Pictures are below!"