Pet Supplies Plus Waxahachie

"Love this place has a great clean area to self-wash your dogs. The price is only 8$ when you buy the multi wash card (5 washes for 40$) . The staff is very friendly."

"Excellent selection of affordable toys for my tough chewers at home! My fur babies are able to sample a wide variety of healthy treats at a reasonable price point! Thank you for being a local pet store that caters to the pets and pet parents of Waxahachie!"

"I thought it was strange that you're expected to pay + TIP before even seeing your groomed dog, but after picking my dog up I completely understand why they have this policy - no one would pay if they were allowed to see their dog first! The groomers absolutely butchered my Aussie mix's coat... I only asked for a trim, but they chopped off all of her fur along her legs and ears + were clearly in a hurry while doing so. Everything looks so uneven and ragged! And to top it all off, they did a poor job bathing her... it's like they just spritzed some sickly sweet waterless shampoo all over her back and called it a day. Truly disappointing, especially for the price."

"Should’ve listened to the reviews. It pretty much matches my experience. We’ve been getting our dog groomed there for the last 3 grooms (I think it was 3). They have a mostly nice staff, good product selection, and the do it yourself stuff is solid. I wonder if the Santa in all of their pictures would approve of how my last experience went down. However, we asked for a Bernadoodle cut which we’ve gotten before, and instead they shaved our dog, nicking him in a few spots and it’s December and my dog is completely shaved except for a ridiculous looking head and tail. He whines on the shortest of walks now. A) let people see their dog before making them pay and tip for the service. No way I would’ve paid. I would’ve laughed and walked out. B) don’t cuss at people on the phone. After calling and being passed around for a while, someone picked up the phone, cussed, and hung up on us. C) you didn’t provide the requested service. Don’t offer to refund the tip and the difference between the quoted price online and what we paid. D) don’t have a difference between a price online and paid in store. Yeah we put up with it a couple times because we were more concerned with the haircut than the price, but should’ve been a red flag. I’m genuinely confused by the response. Refund the money… you didn’t provide the service we asked for and you can’t fix cutting a dog’s hair down to the skin. The idea that I’d go back is laughable, so please stop suggesting that. Silly non-answer responses, they don’t seem concerned with folks cussing on the phone, and don’t seem to understand why not performing the requested service at the price at booking is not an issue worth refunding our money. Terrible experience and they’ll respond here with some ChatGPT/boiler plate CS response if they do. After being bounced around by both the store and corporate, we’re doing the chargeback process. If that doesn’t work, we’ll just let a judge decide. folks, if you book a grooming here, make sure all this hassle is worth it. You may get lucky with a decent cut with good availability, but eventually the corporation will remind you of its purpose. Go local."

"Do not take your pet here for grooming. My pet was groomed and injured (cut) by Libby, his leg was visibly bleeding during the grooming and the groomer admitted to cutting him. They have camera's in the grooming area that they won't allow you to view. I'm certain the owner was able to see my dog bleeding when he supposedly looked over the film. however he stated his cameras are not 3d. Long story short my puppy needs vet attention and they will not take responsibility. They had me wait 4 days to see their vet only to decline treatment. Terrible customer service! Won't ever come back! If there was an option for zero stars that would be my choice!"