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Focus And Balance
2040 Babcock Road, San Antonio, Texas 78229
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About the Focus And Balance
Focus And Balance is a private psychiatric practice located at 2040 Babcock Road, San Antonio, Texas. Our mental health professionals are dedicated to providing advanced psychiatric treatment, including ADHD management for adults and children. In response to COVID-19, we are now offering tele-medicine appointments to ensure the safety of our staff and patients. Additionally, we are proud to offer Neurostar® TMS Therapy for patients with depression, a cutting-edge treatment that has been clinically proven to improve symptoms of depression in patients who have not responded well to traditional antidepressant medications. Our compassionate clinicians are here to support you on your mental health journey.
2040 Babcock Rd Ste 301, San Antonio, TX 78229, United States
Opening hours of Focus And Balance
Monday:
13:00 - 15:30
Tuesday:
13:00 - 15:30
Wednesday:
13:00 - 15:30
Thursday:
13:00 - 15:30
Friday:
08:00 - 12:00
Saturday:
Closed
Sunday:
Closed
Reviews of Focus And Balance
"I have never experienced any issues, despite all of the negative reviews I’ve seen about Focus and Balance. Virtual appointments make it easy and PA Krystal is attentive on every call. She addresses my needs and makes me feel heard."
"I had been utilizing Focus and Balance for almost 5 years and found them to be helpful until the last two. I had to consistently remind them to refill medication and would be without my medication for up to 10 days resulting in withdrawal, panic attacks and an inability to work at times. I began to remind them earlier, and they would seemingly lose sight of the date to be refilled often suggesting I was med seeking when I was just hopeful in expediting the 10 day delay. The staff turnover is notable, so it is impossible to get in contact with someone or maintain a sense of connection or familiarity with your chart or diagnoses. The only way I could ever get my medication refilled was to call every hour for days; I'd finally get a text response. I called their emergency line once after being without my meds for 12 days and I was informed I should go to the hospital. They then informed me that due to new policies they couldn't prescribe me medication but wouldn't show me the policy and still charged me for a visit with the provider. When I stated I wanted to be refunded and did not want to see her due to her inability to prescribe me meds, I waited three weeks for a refund. I still haven't received it. If you are a person who relies on medication to manage daily tasks or functions, the oversight appears to become negligent at this facility."
"Great experience from scheduling to appts and after care. Front office staff are great at ensuring all questions are answers and quick to help in any way possible. Provider is amazing, very attentive, explains everything and takes her time to ensure you understand the suggested plan and that you agree with the plan. The first place I went to I didn’t feel like they took their time to really focus on the issue and is how I tried out Focus and Balance. Definitely recommend the office to those in need of some getting back on track."
"Our experience has been excellent! The clinical providers as well as the administrative staff have been approachable, courteous, and friendly. My son was given a comprehensive initial assessment through not only a mental health interview with him individually and with both of us as his parents, but also with psychometric computerized tests for a more precise ADHD diagnosis and he is responding very well to the medication and dosage prescribed. Communication through text is fast and reliable and we appreciate that the clinic accommodates virtual appointments and Saturdays if needed. Thank you for all your support!!"
"Do NOT go here! If your insurance sends you here, do yourself a favor and never book an appointment with them. Find another network provider, I'm sure any other one far exceeds what you'll experience here at Focus and Balance. It's impossible to get your medication refilled in a timely manner. It makes no difference whether you call, email or text (as they suggest), you will get the run around and never get a resolution after the first contact. If they ask that you text, beware there are multiple numbers they use so the text you sent might "never be received" according to them, which is peculiar since it was a number with multiple texts from/to Focus and Balance for months past. You will have to contact them multiple times in multiple ways before they acknowledge any type of request whether it be for a follow up, medication refill, insurance update, even to pay a bill in question! Very frustrating and beyond a reasonable amount of patience will not make it worth seeing any provider at Focus and Balance. Save yourself the extreme complication of being seen here as anything requiring you to be seen here is sure to be made worse with their horrible service to patients."
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