UPS Freight

"Unfortunately for me, CDW has a contract with tforce freight so here I am reviewing the company instead of receiving what I have ordered. It took tforce 3 business to ship my package from TN to this Austin tforce terminal, and now it has sat in the Austin for 6 business days. Everyday it has been in the Austin tforce terminal the tracking information has shown that it will be delivered the next day, but that day passes and the estimated delivery is updated to the next day. The main tforce support people have not been able to get a hold of a person in the Austin branch and neither have I. You cannot leave a message, you can not stay on hold for a manager, instead you choose any one of the 5 options, hear hold music for a minute or two and then are thrown back to main menu to again choose one of the 5 options."

"If I could give ZERO stars I would.... UPS Freight got bought out or sold to TForce Freight and this company is complete GARBAGE!!!! We have been waiting on a shipment that they have had in their possession for a week!!! I have called four times. Every time, You talk to someone that is not in the United States for customer service... and they know NOTHING about what is going on, and surprise surprise, are NEVER able to get in touch with the local offices or the drivers.. not that I know for sure they're even trying... so they give you case numbers that mean absolutely nothing and promise that they're going to have someone call you back and they literally never happens."

"My review will sound like a broken record - all the one star reviews were pretty much my experience as well. My stuff sat in the warehouse for a month. Good luck getting anyone on the phone when customer service redirects you, but you may be able to get a response via email if you CC the right people, and they'll keep telling you "it'll be delivered tomorrow" but the date will keep pushing. They also mentioned a 24 hour delivery notice and of course I got none, so now I have to figure out a way to move 700 lbs worth of equipment down the 50 ft driveway."

"Phone number may as well not be listed. This business is impossible to get in touch with. Can't leave a message after their voicemail prompt (inbox must be full). I have been calling over the last 3 business days as my package has been sitting there for over 12 days now. Have never had to deal with a company with such poor management. I will choose to not use UPS Freight in the future."

"I understand that they are overwhelmed and understaffed. However; they are not accurately updating the website or answering the phone during business hours, not to mention that they give you the option to leave a message and the say "we cannot do that at this time". I spoke to someone on Wednesday and they scheduled delivery for the very next day. We had to take a crew member off of another job to sit and wait for half a day then they never showed. The update on the website said that later that day they spoke to us to re-schedule and it was requested for Friday. NO, No one on our staff spoke to some one and agree to the delivery time from 8AM - 4PM. So if it is on the truck today, I have no staff to accept the delivery and I cannot even confirm if it is out for delivery. I have been on the phone now for over an hour and not one department can pick up or can I leave a message. I hope they can get some help soon."