Rush Truck Centers – Austin

"This is probably a great place to do business, but I wouldn't know, because nobody ever answers the phone when you try to call, and the parts guy shuts his computer off 10 minutes before closing, ostensibly so he can rush home and start downing his daily 24 pack of beer. And I'm sure I'll get the same canned response from Rush that everybody gets about how "they'd like to discuss my negative experience". Don't talk to me Rush, talk to your lazy employees about fixing the problem. Some complaints are subjective, but not answering the phone, and shutting down operations 10 minutes before closing time is objectively poor customer service."

"Avoid taking your truck here at all cost! These people are scam artist! Took my truck to have the starter and the transmission looked at, they had the truck for 18 days and did 3 hours of work on it and i was told $570. But they had yet to locate the problem, so.. they wanted to bill an additional 3 hours, so i was like ok. Then after talking to a local mechanic where i live, i decided to call Rush back and cancel the additional work. Now here is the kicker, the work they did was never authorized by me! I never got a phone call asking was it okay to do any work that was outside of the warranty! They just took upon their selves to bill me $968 for additional work i never authorized!"

"OMG! These guys are awesome! Daryl & Pedro really took care of us. Didn't even give us a hard time that we was in a Volvo!"

"As for taking the calls to ask for parts never but never answer the phone, I live up north in Austin and before I make trip of more than one hour I would like to make sure they got the part in stock. I been in their location and can see how they ignore the phone. It's been times that I prefer to call the Arlington location so they can tell me if they got the part number in Buda."

"0 stars. The DMV is faster than the guys in the parts department & their name is rush! The guys behind the counter would have you wait while all their friends will be helped ahead of you. Then he hits the bathroom between each customer. I asked for a part, he tells me he doesn't have it. Then doesn't help me find it or give me a part#. But the icing on the cake, I go to another Rush, they tell me they have it in stock AND this Austin location (this location) had it in stocks but lied to me. Nope, sorry sales reps, I will NEVER be on the side of adding Peterbilts to my fleet thanks to the parts department."