Hercules Movers & Packers Inc.

"I read the reviews and it seemed like a go company, however now as I am dealing with a claims adjuster, I say buys beware. I will say that the 3 gentleman arrived on time, we fast and efficient and things seemed to be going well until they began seeing up my furniture and I noticed knicks, scarpes and a piece of wood n missing from one of my dining room table chair legs. My dresser cabinet no longer opens or closes without force. My items appeared to be wrapped really well so I was surprised when I saw the damages. If you consider using this company get the extra insurance because what they cover will not be enough to repair your furniture."

"This is an excellent moving company! They provided an accurate estimate for my local move and were able to get my move scheduled quickly. I didn't have to worry about anything. Hercules Movers & Packers did a great job and handled all my belongings as if they were their own!"

"We used Hercules for a long distance move from Houston to the DC area. They provided one of the more competitive quotes cost-wise, so our expectations were mid. We packed our own boxes, and made sure to drive ourselves what we would need short-term at the destination (plus items of the most sentimental value). The actual moving teams were fine on both ends. The delivery team only provided two hours notice, and there was minor damage to some items. But they worked quickly, at least. The office/customer representative experience was a disappointment. Their initial estimate based on our own photos and inventory was a lowball (by ~60%), which was not particularly surprising. They practically ghosted us after our request for delivery, which was. Multiple emails were required to get an acknowledgement of our delivery address, and then more than a week to get in touch with somebody for a simple update on the delivery status. The overall customer service effort was nominal and not very professional."

"We paid extra to have delicate items packed - china, flat screen TV and several pieces of framed artwork. With just one exception, EVERYTHING that we paid extra to have packed was damaged (in the case of the china, we did not even get the extra packing as items were thrown into a wardrobe box). There were also one box and a dolly that never showed up. When settling our claim, we were reminded that claims are only based on weight of them item (unless you pay much more for coverage). We only asked for reimbursement for the extra we were charged to pack the items but that was denied as well. All told, we were offered $86.10 for what we estimated was about $4.000 in damaged items. We don't have much experience with movers and perhaps they all have their challenges, but Hercules came recommended to us. Unfortunately we would not recommend them unless you pay for the extra insurnace."

"This was my second time using Hercules. In the past they were very professional and responsible. This time however I do not know what has happened to their company. First off I was accidentally booked for 2 days. Then I had to clarify with Alex that it was Larry’s mistake and I only needed one day. Then Larry told him I was moving the size of an apartment. However I was moving into a three-story three bedroom three bath townhome. They tried to show up at 5:30 PM to begin my move. Everyone refused to answer the phone because they knew we were upset. luckily after 10 different calls the dispatcher was able to get a hold of the movers coming and they were able to get there by 4:30pm. Late but still doable. The movers did a good job and were quick. However they did damage shatter a mirrored desk. This desk cost over $2000. For which I was paid out $90. They also damaged my walls. I made sure they noted it on the bill of landing they disputed the insurance claim and I had to go back and give another copy of the bill of landing with it circled where they had wrote the damage. For the damage to wall I was paid $200. I still have not received this money and I moved the beginning of May. I try to not even file a claim for the wall repair because I still have the original paint. And initially they had stated that they would take care of it and I should speak with him before filing the claim. They emphasize speaking with them before filing the claim however I phoned at least five times and emailed over 10 with no response. Therefore I went ahead and filed the claim anyway. But again $90 for something that cost $2500 is ridiculous. The lack of communication in this company is over the top. They are extremely unprofessional and will straight up ignore your calls. Do not use unless you don’t care about your stuff getting broken or ever getting a response."