Moore & Son Moving Co

"DO NOT recommend and WILL NOT use again. They helped us move in 2018. First - their movers do not listen and follow instructions. Both examples below are for native English speakers, so there was no language barrier. Example #1 of not listening. We had a treadmill that needed to be moved and the wiring harness was fished through the post of the treadmill. When I originally put the treadmill together, the instructions said DO NOT ever remove the wiring harness - move it as is. I had masking tape labeling it "DO NOT REMOVE." I also explained this to the mover face to face. I was then called to the garage with a question. When I returned 5 minutes later because I was wondering why they just had not carried the treadmill out of the room, he had removed the post of the treadmills, probably because it made his job easier to navigate the hallway and put it on the truck. It made my life absolute hell as I spent more than 8 hours re-fishing the wiring harness back through the post so that the treadmill could be operational. Most people would have given up and told Moore and Sons they owed them a $2000 treadmill. Example #2 of not listening. I told them that the garage was not ready - it was not packed. I did not pay for Moore and Sons to pack. I did not pay for Moore and Sons to use their boxes. We had a lot of stuff and you could see it all over the guys faces that they got frustrated and just wanted to be done with this job. When I returned to the garage (see example above), the guys were packing up the garage. This led to stuff being in boxes that weren't labeled, which in turn led to garage boxes ending up in the house. The second reason I will not use them is that they lost some of our stuff or stole it. I'm not sure which - it doesn't really matter. Regardless we lost both my Black & Decker jig saw and Black & Decker hedge trimmer. Ironically, they didn't lose/steal the Black & Decker hedge trimmer's charger. When I called the office to ask them to double check their storage (our stuff was stored for approximately 2-3 weeks), they said there was nothing in there. The move cost was almost $2000 and while the goods lost/stolen total is less than $200, there was no offer from Moore and Sons to make it right. There also was no apology - just "no we don't have it.""

"These guys are incredible! They showed up on time and got to work immediately. They were pleasant but didn't stop to talk. real professionals and knew the best and safest way to get our home moved. Thank you!"

"The crew worked hard and efficiently. No wasted time. Very competitive prices. 2 of the 3 associates had been with the company for many years. They are not just sending a day laborer or temp to move your things. Experience matters."

"Justin and his team moved us from Houston to New Braunfels yesterday. They wrapped every piece of my antique furniture (everything is antique in my home) and all the pictures and took great care with everything! I have only unpacked my kitchen so far and NOTHING is broken. This team was friendly and respectful. They also moved our 4 person hot tub which was a feat by itself! I will recommend Moore and Son to everyone who needs to move!❤❤"

"We have used these guys for over 2 yrs now... they are AMAZING! Justin, Billy and the rest of the guys made moving easy for us! They packed us up...we didn't have to pack anything! They moved us into our other home and unpacked us there too! They were quick yet careful with all our things during the whole move! We even used their climate control storage for our big stuff and they remembered where everything went and what glass went where even after 1.5 years of having it in storage during our remodel! After we did our final move we truly were appreciative of all their hard work and excellent customer service! Keep up the good work guys!"