New Horizon Counseling Center

"I had scheduled an appointment with two different therapists simultaneously. One for EMDR and one for CBT. I had my CBT therapist cancel on me today, because they were sick. Which is all well and fine people get sick and things come up, but then I was told I couldn’t reschedule an appointment with my CBT therapist because I am not able to have two therapists because of insurance reasons! I was never made aware of that until today that the appointment was canceled and not 2 MONTHS ago when I made those appointments on the SAME CALL during the appointment with my CBT therapist."

"Went here a few years ago. Got established with a counselor. After a few sessions she started rescheduling every appointment. 2 years later my daughter needs a counselor and my insurance only covers this office. Scheduled with a different counselor. 45 minutes before the appointment (that I waited 3 weeks for) they call to ask if it's a telephone or video appointment. It was scheduled as an in person appointment by the office manager after confirming with the counselor that she would see a five year old for this issue. The only response I was given was that "someone didn't do their job". So here I am, stuck in a situation where mental health help is needed and this company has dropped the ball AGAIN."

"This place SUCKS! Made an appointment and then they cancelled on me the day before. Then made another appointment and was called 2 days before session that my insurance didn’t meet deductible and we had to pay $90. I advised the lady the website shows $85 and the first session is free for 30 mins. She says to me oh we don’t do 30 minute sessions anymore and we need to update our website. Then I call today to try to get in an appoint and she says they don’t do counseling on weekends for couples or take anyone after 5pm."

"The therapist we saw is very nice and well spoken. The lobby area is extremely small and confined, other than that the office is pretty comfy."