Alvin ISD Transportation 1075 Cardinal Drive, Alvin, TX 77511

"Route 217 is horrible! They are never consistent with time, morning or evening. Today our bus was delayed 45 minutes!! What is going on Alvin ISD?! Get it together."

"Several children have been missing the bus in my neighborhood this week for Manvel . Today I called to verify times . I spoke with a individual by the name of Theresa who was beyond rude and had no type of customer service skills. She hung up on me twice . I finally spoke with another individual after calling back 3 times and she was able to assist with good service."

"Never answer calls never have correct info always late! Now they sent out a letter saying the bus pickup time is now at 5:45 in the morning and kids need to be there 10 min before. My daughter wakes up at 5:30 to be at the bus by 6:15 and now she has to wake up a whole hour earlier! And only given one day in advance notice! School starts at 7:20 and she has to be up at 4! These kids need sleep! She’s a high school student who has after school commitments Lon campus and by the time she gets home it’s 6pm and she still has homework and dinner and showing she can’t get to bed at 8 or 9 pm ti get the proper sleep to be up at 4! What are these people thinking!!!!!"

"Never calls parents with bus route information when children are enrolled into the district and requesting bus transportation. In the last 3 yrs I have never recieved a call from them on any of my children. Although all 3 schools have informed me (parents) that we will receive calls once information has been processed and they have been placed on route. I enrolled a child recently and I called to try to find out a pick up time for my area and because my daughter was in the system they refuse to give me the time for security reasons. I called back to see if student was in the system and no one would answer the phone. I called the school who then confirmed she was assigned a route n they offered to call the bus company n have them call me. Once again bus company didn't call to let me know my student was processed. They did call me at which time I asked to speak to a supervisor to express my concern with their lack of communication or following through with what the school instructed parents to do. Basically she gave information that is not provided to us parents when enrolling and made excuses for them not contacting parents with the information. Had this been a one time situation I would have excepted as a oversight but 3 years? 3 different kids?"

"My daughter was riding the bus for her first time. I called transportation and the school to let them know it was her first day and she is only 5 and would need help. Her school put a bracelet on her wrist for her bus route to ensure she got on the right bus. The bus driver of route 082B let my 5 year old get off the bus at a stop that was not hers. She was left in a neighborhood she didn't know by herself. My daughter had to go up to a stranger to ask for help. Anything could of happened to my daughter. God looked over her and the stranger she approached was an awesome lady who took her back to school and they contacted me. I have been trying to get a hold of transportation to discuss this issue and no one will answer or return my phone calls."