PetSmart 200 Village Center Drive, Southlake, TX 76092

"Worst store I’ve been to for petsmart. We bought three birds and all three past away within a month. We have four birds that we bought elsewhere and they are 4 years old, I would not purchase any birds here, they tel you that if something happens in a month you can bring them back but when you go back they do not honor it."

"I come to this PetSMart many times to buy my rabbit’s food so the store itself is really good. Unfortunately It’s the grooming salon I have a little issue with. I took my dog for a bath on 2/17/2024 at 3:30 PM and everything was going great.. my dog was super clean and smelled good. Now I asked for them to clip her nails. I get my dog back with dried blood on several nails. I understand we all make mistakes and what not what is upsetting is when I spoke to the women in there about it to basically let her know and to be careful next time and just the way the two women responded was upsetting. They were avoiding eye contact with me, they brushed it off as if it was nothing. My dog is everything to me and seeing 3+ nails with dry blood means she was in some type of pain. A little more compassion would be nice and please be careful next time when cutting nails on the dogs. Thank you!"

"Awesome, dog friendly (obviously!). We stop by regularly to pick out treats, and jump on the scale. The staff is always pleasant and helpful. We haven't tried the boarding facility, but when there are dogs in the play area, they always seem happy and well supervised."

"Found what I have been needing in a leash for some time now. Clean store. Ver clean. Watched associate clean up a pet mess on the floor in a timely manner. Every associate we're being professionally kind to each other. Got good clearance find. I didn't need fish but the aquarium section was so nice that I spent close to 30 minutes just taking pictures and admiring. Whoever put together the aqua section is top notch decorator and care taker. Very clean and humane and conditions."