Rush Truck Centers – Sealy

"We have used Rush - Sealy for years. Unfortunately, the service has declined. We put our truck in the shop for an overhaul in November 2023. The truck was returned to us in December. The dashboard check engine lit up shortly after being returned to us. We had to have the truck towed back. It has now been with them since December 2023 and continues with them as of today, January 12, 2024. We have spent over $50k. They randomly call with something that "might" fix the situation but to "try" is another $10k. This shows a complete lack of respect or consideration of small business. Who tells someone this might fix it but first you need to pay $10,000. If it doesn't oh well we will try the next thing. To date the amount of revenue we have loss and the fact the truck is not out is unconscionable. All the while we have call multiple times to receive a new story. Often times they do not call back and we have to drive out there to receive a new story. Whatever you do, I would not bring a major job here. You will be out the money, the loss of revenue while in the shop, and working truck."

"Avoid I own a small company that relies on my truck running, if it goes down, I’m in a rental truck until it’s repaired. My Isuzu NPRs transmission went out on 9/19 and I was originally going to tow it to a shop that could get to it 5 days later, I called Rush in Sealy and they said they’d get to it 2 days later so I opted to go with them. A week after it sat there, on 9/26 they called and said they haven’t been able to make any progress on the truck because they lost the keys? But don’t worry, we’ll order a new key. Another week later, 10/3, they call and said the key they ordered doesn’t work and it was up to me to find another set for any progress to be made to my truck. 10/4, I dropped off working key. Already two weeks, $1,500 into a rental truck solely for the fact that someone managed to lose a key? 10/5, they call to confirm what I originally told them, yep, it needs a new transmission, but they’re on back order and they can’t find them anywhere and told me it was up to me to find a transmission on my own. After calling rebuild shops, on 10/9 I talked to another dealership that found the transmission I needed sitting at a dealership in Katy. A 20 minute drive from Rush in Sealy. I dropped the transmission off 10/11 and the truck was ready on 10/12. I could’ve saved myself a massive headache and nearly $1,500 in rental fees solely by towing it to another shop. The service manager offered a “25% discount” on labor which doesn’t seem to be the case on the invoice. And I was also charged for re-installing the driveshaft which was removed during tow. Installing the driveshaft is part of every transmission swap so that was solely another cash grab. I completely regret going through this location and wish I found another more competent shop that doesn’t lose keys and screw people."

"Took my truck to this place and absolutely loved it the service writer was amazing. Chris The Macanic is probably the best cat dude ever. Brian found issues that the last shop couldn’t find in the manager Jake kept me updated faithfully the driver lounge is top notch"

"This is my A-1 go-to for all my repairs.. Excellent service and customer service is both on point..Glad I established a good business relationship with them.. had to replace my seats and love them, very comfortable..Thx"

"Frankly, Rush truck centers is the primary reason I'll never own a petercar again! Brought the truck in 10 days later the truck gets into the shop, 4 hours later the truck is "fixed". I arrive and the truck is returned with added work. The man I spoke with informed me that a gallon of oil disappearing in the engine every 2 wks to a month wasn't bad. Maybe, if it leaked out into the ground(it doesn't) but even then "$25"/gallon x 12-24/annually...... an excess cost is what you told me was not bad. After owning 5 freightliners none of them absorbed a gallon a year, 300-600 dollars extra annually isn't good and neither is oil going missing inside an engine. How about you give me your paycheck for the week and tell me it's not bad. Were they friendly, sure...so are bankers, politicians, and lawyers! Instead of fixing the truck they decided after a 10 day wait they'd pushed it off so next year it can go back, sit for another 2-12 days before they might actually fix it!"