Dependable Express
5100 Commerce Parkway, San Antonio, Texas 78218
About the Business
Dependable Express is a reputable logistics and transportation company located at 5100 Commerce Parkway in San Antonio, Texas. With a strong commitment to reliability and efficiency, Dependable Express offers a wide range of services including same-day delivery, freight forwarding, warehousing, and distribution. Their experienced team ensures that packages are delivered safely and on time, making them a trusted partner for businesses of all sizes. Whether you need to ship across town or across the country, Dependable Express is the dependable choice for all your logistics needs.
Reviews
"I work here 8 years ago and at that time they was over there by Wetmore and Broadway. Every delivery was based off of 50% commission which was not enough to live off of. You use your phone as a walkie talkie thru a app in the playstore. As I recalled, I spent more money putting gas in my car making deliveries then having a descent paycheck to make a car note. After working there for no more then 3 weeks or less I let the job go without a 2 weeks notice and because of that they kept my small check after busting my behind and not only that, they made up lies on me to not pay me either talking bout I was either late picking up orders or I started work late,etc. They needs to be put out of business for their illegal work tactics. I did my job to make deliveries now pay me my money regardless if I put in my two weeks noticed or not. There illegal practices will result in free labor and when I had became a contractor with them they did not have nothing in writing about withholding a check if you failed to put in a 2 weeks notice. Don't bother with them and if you can Stay away far far away from them for employment and business sake."
"Worst customer service possible. I over hear that the lady on the phone forgot all about me so the special morning delivery was never even tried for me. After waiting an additional week because their truck broke down. Another 4 hour window. And I'm 13th in line. You would think I would be first since how many mistakes they've made. But you'd be wrong. Terrible service from top to bottom. The people who work here must be the scrape from the bottom of the barrel. The companies who employ this service should be ashamed of themselves. Most likely saving money by using this horrible company."
"I am writting this comment, hoping no one will have to deal with this terrible, horrific company. Tuesday, driver says he will arrive in 30 minutes. My wife comes home from work 15 minutes later, called him and he says, too late, he has already left. Called the company, spoke to someone who claimed he's the companys VP (Michael Hampton), whom said he will have them deliver thursday. Thursday comes, my wife called and they said 11-3 pm delivery, so she takes another day off work, and no yet no delivery again. My wife called, says manager will call her back, but no one ever called. I called myself and they placed me on hold and hung up on me three times, and eventually just stop picking up their phones. Normally, I wouldn't mind waiting a few days but my wife is 9 months pregnant and we needed this item so we can welcome our baby, which will be arriving any moment. This company does not deserve your business!"
"I will give you the records of events from my perspective, and you can make your own decision, but it certainly will not be a positive one. Monday morning: They call to schedule a delivery, I agree to Wednesday from 11-3 Monday afternoon: They call again to schedule, and I remind them I already have an appointment with them. Tuesday: They call to push the delivery to Thursday 11 to 3 due to a driver emergency, I agree Wednesday: Delivery drivers call me at 8 am to say they're 10 minutes away. Random time, random day, very little heads up. But I take the order. However, it was missing the couch and chair. I call them afterwards to ask if that's still coming on Thursday, they confirm. Thursday: They call to schedule an appointment, and I remind them I already have one for that day. They said it doesn't exist, and I would need to make a new appointment. I make one for Friday 11-3. Friday: Unfortunately, I was in a work meeting when they called to delivery, so I reschedule for Monday 11-3. Monday: I call to confirm delivery, they say I never rescheduled, so I make a new appointment for Wednesday 11-3. Wednesday: They deliver, but it's missing the chair. I call them, and they say they never got the chair. I will do everything within my power to make sure that no more Wayfair orders are sent to them. I spent way too much on this furniture to have to deal with these incompetent people."
"I have had two separate deliveries from this company. The second delivery resulted in my crib not being delivered because the driver was “unable to locate my home.” They reported the item as delivered to the seller. I’ve called and spoken to Marcy & Sarah; each time being assured I will be called back and that approval from a supervisor was needed to redeliver. If your company failed to do their job correctly, why as the customer do I have to continuously call and follow up to get you to deliver my item? As of today 12/ 9/2017, this company has yet to return my call or deliver my item that they failed to deliver on 11/29/2017 I would not utilize this service and strongly encouraged sellers from doing the same. This has a negative impact on my desire to order products online from babies r us/ toys r us because they utilize a company that has such low standards and awful customer service."
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