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Petco
1310-1312 East Main Street, Carbondale, Illinois, United States
About the Petco
Petco is a well-known pet store located at 1310-1312 East Main Street in Carbondale, Illinois. This store offers a wide variety of food and supplies for all types of pets, including dogs, cats, birds, fish, reptiles, and small animals. With a focus on providing high-quality products and excellent customer service, Petco is a one-stop shop for all your pet care needs. Whether you're looking for premium pet food, toys, grooming supplies, or accessories, you'll find everything you need at Petco. Visit us today and treat your furry, feathered, or scaly friend to the best in pet care.
Photos of Petco
1310-1312 E Main St, Carbondale, IL 62901, United States
Opening hours of Petco
Monday:
09:00 - 20:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 20:00
Saturday:
09:00 - 20:00
Sunday:
10:00 - 19:00
Reviews of Petco
"Went to pick up a fish tank that showed in stock online just for the girl to tell me they had been out of stock and hard forgotten to update the system but this was not the biggest issue. The issue was the customer service from said employee (short blonde hair, skinny). Employee had no interest in helping find a substitution since I had drove down all the way from Metropolis, after she proceeded to tell me they had none. She walked away and started doing something else. Never apologized for the incorrect info on their online page and did not even bother to ask if there was anything she could do to help. Not sure what kind of business hires such bland and disinterested employees who could carelesss about the customer experience. She would definitely not be working for me with that kind of attitude. Will be going to pet smart for all my pet needs."
"We1st off my last visit was my last until i needed a fish. That will be a while so long as the cup betta I recently bought starts eating. As I sold a King betta in a cup. Yes, I chose to buy him. After all, no one else would he was clearly not well. I asked several employees and the manager, who all assured me that he was a healthy betta. Had I known that he was sick, I was getting into a $30 plus rescue. Unsure of his survival at the beginning. Now, I would have insisted on a discount on the purchase because i paid over $20 for the betta. I Do Not Regret the decision to keep him and start treatment. The metroplex is on its way. So yes, I am still undergoing treatment, and I have spent close to an extra $40. That's not my point. Honest customer service is my point. His gill was missing a scale, and his fins were clamped shut. Not the point Customer service is only available from the floor employees , and management is unpredictable. Why didn't the manager who knows who I am may name didn't give me a discount when I pointed out the missing scale and he didn't look very healthy. Yet she insisted he was fine and just needed out of the cup. I trusted that she would have discounted him, I knew he wasn't well. I wanted to trust her and I did. 2 days later he declined The rewards program for fish is officially worthless. Without getting a discount on your actual fish and just supplies, then it's not worth the time, effort, or money. Once you've stocked your tank, your good. But for supplies, which as fish keepers we all know that you can't beat what online provides and you're probably definitely going to need that subscription. And plants offline are great but once your planted again online for your additives. Again, it's not the point if you have everything that you need and you're only going on occasion for your frozen foods or for fish That Must Be Quarantined and treated broad spectrum. Or you could kill your whole livestock. Yet they exclusively have excluded fish from the discount. Therefore, when you go get you a new gourami for the community tank, well, you may need to restock if you didn't quarantine the fish!! So now you can't restock at a discount if you don't quarantine. It shouldn't be this way. PETCO MAKES MILLIONS!!! They simply can't put in 50 little 1 Gallon heated and filtered water for the betta fish and therefore their customers don't spend $40 more elsewherebecauseim not givingthemmore money. Well, they probably think we're not all going to run there for the meds. Ha, not me. Aalways stay prepared shopping there. I lacked the metroplex. Never expected internal parasites!!! From a cup?? Yea, it makes me wonder how they are really cared for prior to going through the shipping process. It's probably a cup. Who knows. Petco should truly heat their water in the tropical tanks and provide all betta with the same care in just a 1g box and a cup to go home. Probably always keep kanaplex and metroplex in their water. They have horrible fish. Although I've heard the same of Petsmart there's 1 just as close in a different direction I just rather try that next time."
"I bought 6 Bettas Saturday night and cashier would not give me a bag. He said the fish won't be able to breath. I needed two bags NOT to pile the containers on top of another but side by side so they wouldn't slosh around as I drove home. I had to go to get a bag at Old Navy next door. So please educate your cashier's."
"I took my students here for a quick community outting for good behavior. We enjoyed looking around and seeing the animals, fish, and reptiles. We spent a good 20 minutes in the store. The staff were nice. Just a heads up, you are not able to hold or pet any animals unless you are interested in purchasing."
"What great customer service from Mason!! The other day we got a new addition to our home from petco and had to return the next day for some more tank stuff for our snake and Mason came up to us and really made it possible for us to make sure our baby is comfortable! Thank you!!"
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