Saia LTL Freight

"The second worst freight company after YRC. This Dallas terminal needs to take lessons from the Grand Prairie terminal. Calling in is a joke. When you chose an option... " welcome to Verizon, your call cannot be completed at this time. Sorry service."

"My experience with Saia as a company was one of excellence. The personnel were professional, accommodating, efficient and accurate to every detail. The delivery men were friendly, kind, clean and their manners were of gentlemanly tact. The most lofty words of praise could not be overstated. Kudos for all. Sincerely Yours, Wm. Dean Mitchell American Bladesmith Society Master Bladesmith"

"Horrible horrible customer service, SAIA would not take all of our product, Driver made it clear that he could take all of our pallets but the dispatch wanted him to ONLY pick up one pallet. I told driver to let dispatch now that if they dont take ALL 12 pallets, we no longer will do business with them. The dispatch said he didnt care. I has been 2 days and not one email has been returned to me. Shippers beware, check and review your invoices, I was being billed for Inside Delivery when all they did was put our customers pallet inside their warehouse. SAIA did not have to break down pallet. After letting them know about this issue, they removed by discount price and our last invoices well billed at full value."

"There is no option to give zero stars. Absoutley HORRIBLE. The WORST trucking company we've ever dealt with. They lost our freight -7 days ago for a 2 day delivery-no one knows where it is. How is that even possible but wish I would have read the other reviews-same thing seems to happen A LOT. God forbid if you want to talk to any one to resolve. The call center follows the script each time you call. "SO sorry, we'll look into it." But they don't! Very pleasant but absoultly ZERO help. STAY AWAY!!!"

"Their phone has been out of service for two days. I had a scheduled delivery they did not show up for as agreed upon. Very frustrating as they operate only during banking hours requiring customers to take time off from their own jobs to accept packages sometime between 8-5 and then don't show anyway."