Therapy Network 801 East Nolana Avenue, McAllen, TX 78504

"I regret to say that my experience with the professional rehab services for my daughter's speech therapy has been incredibly disappointing. Every time I reached out for information on when she would start receiving services, I was met with the runaround. The staff's customer service was shockingly poor, and it seemed like they had little interest in actually providing the services we desperately needed. This lack of transparency and professionalism has left me with a feeling of frustration and disappointment. I sincerely hope that they can improve their communication and service quality for other families in need."

"If I could give these people 0 stars I would. I have been waiting for over 2 months for them to verify my insurance and give me an appointment. The insurance verification person Pricilla is a joke. Never in the office before 11 and always leaves before 4. This place is a joke. Clearly do not care about people. Would never recommend! FYI don’t even bother responding to this m, they are just empty words to make it look like you care."

"My grandchildren are being seen for therapy here and I’m satisfied with their services especially with the therapist. I noticed my grandchildren improvement. Thank you Therapy Network"

"Coming from a certified pediatric nurse, this place was dirty and they lacked so much in customer service skills. Especially during a pandemic, it’s expected to walk into a business and it be super clean. This wasn’t the case, the curtains were dirty, and the floors and the walls. I still decided to give this place a chance, I didn’t want to move my son so it didn’t affect his progress. His therapist that was so sweet went on maternity leave so he was with someone else. One therapist told the other my two year old had an attitude, I was not allowed into his session. I was bothered and asked the therapist (she took my son and as I was trying to walk in with her she told me she didn’t allow parents), afterwards I asked her what the policy was on parents and was told “I DONT ALLOW PARENTS, it’s my first day here. I was told your child has an attitude and you tried to leave last session to run errands.” This is ridiculous, she said her supervisor and her had decided to make this change when nobody communicated this to me BEFOREHAND. I made sure to tell her this should have all been communicated instead of blindsiding me and then apparently talking about my son. And I had never tried to leave during a session. If there isn’t a love or PATIENCE for children then why work with them. If you want effective communication, a sanitary place for your child, and kind loving staff then DON’T TAKE YOUR CHILD HERE. We have since moved to a different place and WHAT A DIFFERENCE."

"This company has one of the best therapists!! My son has received PT, OT, ST, and his progress has been magnificent."