Baymont Inn 1701 South Division Street, Harvard, IL 60033

"0/10 would NOT recommend! Don’t not book here… upon arriving nobody was at the front desk it took me about 15 mins to find a sign that was near a phone saying to dial a number if nobody was at the front desk, when the man appeared he checked me in and charged me an additional $100 for my 2 children that are under 4 years old! I went to look online to rebook and add the kids and there is no additional price for children it was the same price, I just went ahead and payed because if I cancelled I wouldn’t been able to get my money back. The same night (around 2am) he charged my card AGAIN for $264!! I woke up to see it and my husband immediately went to the front desk to ask about the charge, he acted totally oblivious and said he didn’t know anything about the charge. within a few mins the charge was revered back to my card (ok cool right? I got my money back) this place is totally unprofessional, there were no housekeeping room service, it’s like you literally had to ask for everything to be done, I never had to go through this at any hotel, also there is a washer and dryer for the guest but guess what!? It doesn’t work, it took my money which was only $1.50 but they didn’t warn about it not working because prior to using it my husband went to the front desk to ask for quarters, the hotel room key doesn’t work properly we had to go to the front desk serval times because we couldn’t enter our room. It was such a horrible experience staying here and I see why they have majority negative reviews, be mindful that the workers do stay her and don’t leave any personal items because they would come in your room when you leave, they would NOT clean it but would enter. There is also stains on everything, wall paint chipping, broken recliner chair, broken bathroom door(doesn’t fully close) if you do stay here be sure to take pictures before and after so they won’t blame you"

"They don't accepts service dogs without an extra charge. Shelf barley hanging on, recliner chair broken, red stains on the wall in bathroom, empty shampoo bottle, empty facial tissue, cabinet door broken, many paint chips out of the wall, security doors did not operate at all, laundry washing didn't work, breakfast was cold ,eggs and sausage, at 7 am with a sign that says no food back to the room."

"Room was nice but there was no where to plug my phone in via USB cord. The only way I could charge my phone (didn't have a wall charger at all with me) was through the TV, which had to be left on."

"Stayed here 2 nights. Would NOT recommend. Stains on EVERYTHING! Bed sheets, pillows, telephone, shower, shower curtain, toilet....No exhaust fan in bathroom. They don't have "do not disturb" signs so they will help themselves to the room while you're out. Showed up the second night and the room key didn't work, heat was turned off, and they had urinated in my toilet and didn't bother flushing....so rather unpleasant smell!!"

"I rented the pool area in August for a baby shower for my best friend. I was impressed at my walk through by how clean and pretty the pool area was. The price was incredibly reasonable too! We had the whole pool room to ourselves for 4 hours. When people who weren’t part of our party slowly started taking over the space I asked the front desk about it, and the man who I assume to be the manager handled it promptly and politely. He asked the others to leave, and put a sign on the door saying the pool was reserved. All in all I am very happy with the customer service I received and the way our reservation was handled. Would definitely rent this space again!"