Mercy-GoHealth Urgent Care 5640 Telegraph Road, St. Louis, MO 63129

"This is the worst medical place in the whole entire US. I have never been treated more poorly. I called looking for help to locate a guarantor number and boooy was it a show. Two staff, with clear bias to foreign names and a foreign accent, decided to insinuate that I was giving them false information and that they wouldn’t help me. The condescending tone was from the start. I kept spelling the names phonetically several times and she managed to still get them wrong, clearly annoyed that these were foreign sounding names. Once we got passed that, she stated that I gave her a wrong birthday and was adamant that I was wrong and then stated that she was looking at the passport used to Register the account. Well, there couldn’t be a mistake on my end then because I know the birth date. By the way the tone was still extremely condescending and annoyed with my call. I asked her if she was looking at the correct date since the passport’s first page has 3 dates: issuance date, birth date and expiration date. Yep! Sure enough! She had no clue how to read a passport. Instead of humbling herself, she continued to accuse me of giving her the wrong date at first. So I asked her when did I do that, because I constantly repeated the same date. She was argumentative and I became annoyed so I said “Jesus Christ”. And I swear this is what Ms Petty said:”what did you say?” ! Since i am not scared of her, I repeated what I said! And she went off on me! She said that I was rude and I had an attitude, she screamed at me over the phone and said that until I fix my attitude, she won’t be helping me and then hung up on me. I called at least 6 times before her male colleague picked up the phone, barely allowed me to say a word and screamed at me and hung up on me again and refused to picked up the phone. I had to drive 50 mns to that location to report the incident and I doubt that anything will be done about it. This all started because they failed to give us the discharge paperwork and any receipt for care fees paid. Because the person receiving care was a tourist visiting, clearly they didn’t know how things work. But this place has proven to be a nightmare for us and left a very negative impact of the healthcare system on those people who were visiting the country. Do not go there. I keep calling patient relations to file a complaint but I keep getting the voicemail. They don’t seem to care either."

"Needed an strep test and was able to book an appointment within the next 2 hours. Only one other family was in the waiting room when I arrived and service was friendly and efficient. Also, they took my insurance which not all places do, and there was no payment due that day. Would definitely go there again."

"Went here last month. Totally rude and basically rushed me out of the place. I came in wearing a mask and checked in online and marked myself as having COVID, and the older woman who checked me in acted like I would kill her if I touched her. The doctor who saw me was pretty cold and didn’t really care to follow up on any concerns I had."

"The doctor was personable, very skilled and able to prescribe medications to help my condition. Her assistant was great also with his genuine interest in me and addressing my issues. Both were excellent in their approach to help me and their interactions with me. Very satisfied."

"The staff were friendly and very welcoming. And the attending physician went beyond the scope of her job by taking extra time to educate me on diabetes. I left having learned something new, SERIOUSLY! And she touched on woman wellness after reviewing my medical chart. I'm usually an SSM UC patient but your team has drawn my attention enough to consider you as my primary location."