Rush Truck Centers – Fort Worth

"Service department is not good people they are working like nothing"

"Parts department is a total joke One person working behind counter, doesn't have a clue what he is doing. Its normal to spend hour to hour and half trying to get anything from them. Dallas parts department is no better and they could care less."

"If you can stay away from this place, please do. So far our experience has been terrible. The waiting time to get our truck repaired is inaccurate and insane. Going in to the third week waiting to get our truck back and nothing. Seriously frustrating and ridiculous at the point how long this process is taking. Meanwhile we have no source of income coming in because of this ridiculousness. Hire more people if you have to, pay your employees better. Extremely annoying and ridiculous place to do business with. We hope we never have to come back!!"

"Customer service in parts was great! Came in near closing time looking for a part and we were helped by Adrian. He took the time to search the part we needed for a CAT engine and we had the part ordered all within 15 minutes of closing time. Great customer service and a willingness to help goes a long way, we definitely will be back to do business here!"

"This place is something!!!! I had a driver that needed some time off, his truck a shake to it, i had recently put new steer tires on it…. So I was worried about the front-end parts…. I dropped it off with that to be the only issue to address…. 5 days had gone by and I called up to Rush. The truck had been seen about the check engine light been on. When the truck was dropped off, no light was on! The front-end was not even on the ticket as the problem! They worked on the truck multiple days and when I came to pick it up. The check engine light was on before I even drove away!!! The bill was nearly $1000 and I still have to fix the front-end…. The part that really makes all this extremely difficult is no communication!!! Promises that are never kept!! I’m sitting here at the service center for my truck that was promised to be ready this morning!!! It’s now nearly 2:00pm and still waiting for someone to test drive my truck so I can take it somewhere else to get the front-end fixed!!!! On day 8 of the truck sitting here to be fixed!!!!"