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Quality Inn & Suites Mendota near I-39
1307 Kailash Drive, Mendota, Illinois, United States
About the Quality Inn & Suites Mendota near I-39
Quality Inn & Suites Mendota near I-39 is a comfortable and convenient lodging option located at 1307 Kailash Drive in Mendota, Illinois, United States. This institution offers a range of amenities including free breakfast, Wi-Fi, and parking. The rooms are spacious and well-equipped, making it a perfect choice for both business and leisure travelers. The location near I-39 makes it easy to access nearby attractions and businesses. Whether you are visiting Mendota for work or pleasure, Quality Inn & Suites is a great choice for your stay.
Photos of Quality Inn & Suites Mendota near I-39
1307 Kailash Dr, Mendota, IL 61342, United States
Reviews of Quality Inn & Suites Mendota near I-39
"It is nice and clean and very quiet. Stayed there through the bad weather we've had."
"Very nice staff, excellent rooms and has an indoor swimming pool. But don't get to excited about complementary breakfast, very slim selection."
"Not sure how they got such high reviews. Front disk was very helpful. Room was very very musty smelling. Keys or door locks didn't work very well and I had breakfast across the street."
"MAJOR FLEA INFESTATION AND EXTREMELY POOR CUSTOMER SERVICE!!! ABSOLUTELY AWFUL! If I could give a negative ten stars rating, I would! My family and I have stayed at this exact hotel many times and it is usually our hotel of choice- unfortunately, we will NEVER stay there again! Within about 10 to 20 minutes of checking into our room, my daughter and I were swarmed and attacked by fleas- as we frantically tried to wipe the fleas off of ourselves, I decided we needed to get out of there immediately. Luckily, I was quickly able to find and book another hotel, and with that- we grabbed our things and headed back down to the front desk to check out, inform them of their flea infestation, and request a refund. I was sharply informed that they could give me another room, but not a refund- to which I explained that if that room is THAT infested, I'm not confident that other rooms aren't as well and I didn't feel comfortable staying there at all, and I believe I deserve a refund in this scenario. The staff were very rude and implied that I was lying, saying "We are booked up every night and YOU are the first, and ONLY, person to ever complain of any such thing- you will not be getting a refund" (which I later found out was a lie on their part, as there is another customer review from July 20, 2023 that also complains of a flea infestation). Anyway, I tried to speak with a manager and was lied to about who the manager was and when they'd be present, ultimately I was instructed to email her- so I did. Mind you, I had been very civil and was trying to be discreet when I initially told them of the flea issue- as I know and understand things happen (that doesn't mean it's a bad hotel or that it should be put on blast for the world to know), but the worsening customer service, lies, and runaround continued and it became clear to me that the company is more concerned with wrongfully acquiring a measly $126 than it is with upholding good customer service and maintaining my family's regular, repeated, and continued business- so, the best I can do is try to prevent this from happening to someone else. The flea infestation was unlike anything I have ever seen before- my daughter received 19 flea bites on her ankles alone within the 30 minutes we were there, we both still had fleas on us when we left the hotel, we have multiple flea bites all over our bodies, we've had to treat all of our things and the car to ensure that we weren't bringing any fleas into our home, our entire trip was ruined, the past few days have basically been spent dealing with this, and it's not even over yet...the bottom line is- I did not receive the satisfactory service/product that this facility promised to provide, therefore I owe them zero dollars AND they have a very significant flea infestation, poor customer service, and poor management issue to attend to- and so far, they are showing no sign of doing anything to make any of it right...So, I strongly recommend that everyone steer clear of this place and save yourselves a lot of trouble, time, money, and headache!"
"The lady at the front desk was awesome! I was really nervous and she helped me to feel really comfortable. We loved the pool, the waffles for breakfast and everything was really clean. I requested a blanket and they brought one up with a smile. It was much better than I expected."
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