Quality Inn,

567 IL-38, Rochelle, IL 61068, United States

"BEWARE!!! thieves!!! STOLE!! 100$ a deposit they only wanted in cash even tho I offered my credit card … they wanted a $100 dollar in cash deposit only! When checking out they said they didn’t have my deposit somebody must of delivered it to my room??! That’s wild… y’all ever heard of that … smelly rooms… dirty towels.. non heated pool?! ,.. hot tub covered with plywood (dangerous)… and the owner lives there so it smells like strong food cooking 24/7! And he will watch you and make you feel very uncomfortable and i paid about 85$ a night even tho there site claims it’s cheaper! YOU BEEN WARNED!"

"Save your sanity and do NOT stay here. We specifically booked this place because of the pool, dog friendly, and location as Rochelle was a good halfway point for a two day trip. We had booked three rooms with the plan to all hangout at the pool or in a long suite with the dogs staying in the king suite. Upon arrival the pool was "out of order" even though it was full of water. At one point we asked the front desk attendant why it was out of order and he couldn't answer that question, just that it was out of order. When checking in, it didn't immediately pop up we had three rooms. The front desk attendant quickly located the other two rooms, but when we told him the dogs would be in the king suite he told us they weren't allowed in the suites. Which is not stated anywhere on the website. I worked in the hospitality business, I understand there is slightly more cleaning that goes along with a room dogs are in, but they already are charging an extra fee for dogs for that reason. The attendant called I assume the manager/ owner out, but he spoke little English and couldn't tell us why their policy was that way when their website says dogs are allowed in all room types. We finally agreed to keep the dogs in a different room, but they wouldn't downgrade the king suite to a lower class room. The door at the far end of the hotel (opposite the lobby) was marked as exit only making people at the end of the hotel use the front or mid entrance instead. None of the entrances were secure. The downstairs hall smelled of food while the upstairs hall smelled strongly of marijuana. The one room smelled of cigarette smoke even though it was marked as a non smoking. The king suite was nothing to write home about and had a couch sitting in an odd corner on two pieces of lineolium that weren't attached to the ground at all, just laid down over the carpet (see photo). At one point one of our group members went to workout and the gym was also closed. The rooms were very dusty, the one had a huge greasy handprint in the middle of the headboard, and we also found someone's (not from our party) credit card on the ground in the room. Finally, the temperature control I each room was terrible. One room when they put the fan one felt like they pumped cold air in from straight outside and then wouldn't heat back up after. Another room was 85-90 degrees even when set lower. And the last room took multiple attempts to get the heat to stop running even when it was turned off."

"Terrible managers. I wish I could go into detail about the negativity shown by management. I'll let everyone else figure that out. Whatever you choose if vacationing here past 3 days. Never select auto pay. Otherwise management will take out your money without permission. The other employees are excellent though. It's just the owners nephew named B.G or named Bob that tried to grab my clothes out of the dryer when I was literally right there getting them out of the dryer. Apparently the signage that states that "you're responsible for your own belongings " Apparently doesn't apply to the managers nephew. If I to choose a hotel for vacationing. It would not be here. Pick Super 8, Holiday Inn or Comfort Inn for vacationing stays. Now that I can't stay at Quality Inn because of me complaining for them stealing my mother's money and never refunding herthe money. Apparently the answer to never refunding the stolen money, intead they ban me."

"Hmm let's see, we were gonna stay another night but the person at the desk was very rude and said if we chose to do that we would have to change rooms. Thier reason was that the room we had was not meant for the employee discount. Not our fault. So because of the rudeness of the housekeeper and the front desk, we won't be back at this hotel. Mind you we are employees/ managers of a hotel here in kentucky. Very rude people."

"Was happy pool was working, but spa covered, at least on wkns or when guests wish to use uncover. The room rate was best we had in 2 week vacation though so all was tolerable. Biscuits still hard but my son loves the eggs (7yo), gravy cool, these are easy things to fix if you offer breakfast execute it well or don't bother."