The UPS Store,

12407 MoPac Expressway, Austin, TX 78758

"Dominique really gave me a big help on my package. I went to the store to make a delivery yesterday but unfortunately i missed one important document. I left the voice message and Dominique called me immediately as soon as the store opened on next day to help me hold the package and put the document in. awesome service."

"I went in to return a few Amazon items ... I had 4 boxes and the rude person behind the counter made me move the boxes to one side of the counter. Which made no since.. then tried to return one of the items and the employee told me I needed a box. The print out stated no label needed and original packaging. It was in the original packaging the box was mailed usps to me and you could see the shipping label on the box. She refused to take stating that the item needed to be in a box so the item would not get damaged per Amazon. I I said If it was per Amazon why was it not stated on the return directions. I went a second time and show her and still refused. Then I drove to another UPS and they took the package with no issue. The employee at this UPS lied to me, to my face. Lied .. if you can't trust your employee to help your customers why are they employed at you business."

"Awesome service! I went in to drop off Amazon returns and was welcomed warmly and quickly. The associate helped me carry in the big box (not heavy just awkward, and I just had surgery). She was quick and very helpful! I will drive out of my way to go back to this store! Thank you!"

"I've been a regular visitor to this UPS location, sending packages almost every other day. This afternoon (Friday, Oct 27), I was in a rush to send some packages. I took an Uber with all the boxes arrived just a little after the 5:30PM UPS pick-up time. I noticed the UPS truck was still there loading. I thought I was fortunate and hurried over to ask if the driver could pick up my package since it was urgent. The UPS truck driver had a rather unpleasant attitude. What's worse, a female staff member who was assisting other customers yelling at me, saying, "You can't go there!" She didn't attempt to provide any assistance but seemed determined to draw the attention of everyone in the store, making me feel like a criminal. I've never asked for a favor before, but while I was sweating and struggling with a massive box, I asked for a little help. Regrettably, they treated me with a complete lack of respect. They don't know how to assist people and lack basic respect in their customer service."