The UPS Store,

8120 Research Boulevard, Austin, TX 78758

"My husband and I came into the ups store@ 8120 Research Blvd today hoping to get help printing a document through an online app. We encountered two of the nicest and most knowledgeable employees in the personality of Chris and Kyle. They took their time and figured out how to print what we needed. We are so grateful and wanted to be sure and make management aware."

"My husband and I are in our 80s, and technology has passed us by, but yesterday I sent my husband to this UPS Store to do a return. I stayed on the phone with him because I could not physically come to the store since my health is not the best. When he went into the store he didn't know where the barcode scan was that he needed to find on his phone, immediately I hear a lady say “well if you don't know where it's at I don't know where it's at and there's nothing I can do to help you”. That lady then walks off I presume and I hear another lady say “its my first day but let me see if I can help you”, she finds the barcode it did take her maybe 2 or 3 minutes but she was extremely patient with my husband and myself and I am shocked at how the first lady talked to my husband, but in contrast the other employee who is on her first day of work helped my husband with the utmost respect and patience. So thank you to the young lady who on her first day that went out of her way to help, and to the other lady who made us feel like we were incompetent, shame on you, that was unacceptable."

"This is the worst customer service I've ever experienced. They were angry that I had Landsend merchandise to return and were frustrated with having to figure out how to do the return, saying it was the first time they've returned anything from Landsend. I also had Amazon merchandise to return, and they told me to figure out how to return the merchandise myself by using the self-help station. I had already cued up the returns by having the bar codes, but one staff member said I had to cancel all the returns I prepared and start over, while the other staff member chastised me for not knowing how to easily work the machine at the return station. When I asked for bigger bags, they asked why I couldn't use the smaller bags, making me show them the products I was returning to prove why I needed the bigger bags then asked how many bags I needed, instead of just letting me easily get a couple of bags. While I was doing the return process they laughed, talked extremely loudly for no understandable reason, and even began whistling. It felt like they were teasing me, while I was trying to read and follow directions to be able to return the merchandise correctly. I even had to leave the store just to clear my head to be able to fully understand the return process when working with the self-help station. While outside, I realized I didn't have to cancel all the returns I had created before going to the store, because I located the bar codes with each return. Unfortunately I was halfway through the six returns, canceling the returns I created at home and starting over with returning each item while in the store. Once I located by scrolling further down and realizing I had the bar codes that I had created at home, the return process went by much more quickly. While I was struggling with the returns prior to realizing I didn't need to cancel each return and start over with each return while in the store, the return process went by slowly, and the two staff members told me to move three different times so that others who had just opened the door to return Amazon packages could use the self-help station, while the staff did nothing to help anyone. If they truly had helped me in the beginning, instead of misleading me on the return process, I wouldn't have had to move out of the way and wait for three people to return their merchandise, since I had been in the store much longer before they had arrived. While I worked at returning the merchandise, I felt like they were mocking me and trying to make it difficult for me to even understand how to use the self-help desk. When I asked for help, one staff member did mock me and said I just needed to read the instructions, adding no one reads the instructions and will ask for help, which she said she found very annoying. There were no lines, the staff weren't helping any customers, except for one, who quickly came and left, and this customer wasn't returning any Amazon purchase. As stated, while I was returning the items, the other staff member kept laughing, whistling loudly a lot, and both staff members kept yell-talking to each other. Their speech felt directed toward me, as if they were putting me down for not knowing how to work the self-help return machine. I know it wasn't my imagination, because the person I was with said the staff was being very rude, unhelpful, and loud. When I left, the staff member that had been whistling was cleaning the front door and when I walked out, I said, "Bye. Have a nice day." She didn't respond, and I had enough by then so added, "Don't respond. I don't care." She then said, "Have a happy Thanksgiving." She sounded rude even while she said that sentiment. I honestly have never had such rude, apathetic behavior from any customer service representative, and that's saying a lot. I have never given a negative review, ever. This is the first time I've given a negative review. If I could fire both of these staff members, I would. It felt like they were ganging up on me for sport, just for their jollies. I felt put down the whole time I was in the store."

"Have been coming here for the last 2.7 years and have seen and met different personnel. By far, the best worker that I've dealt with is Mary Witt. Always greeting everyone with a smile. She can turn my bad day good with her personality and is always ready to help. We have a company mailbox at that store and she is always ready to get us in and out as quickly as possible."

"During my visit to 8120 Research Blvd suite 105, 12:27pm September 30, 2023 I encountered two awesome ladies Amanda and Annette. My day had been super challenging and very exhausting. From the time I entered the store I was treated with complete professional kindness. These two ladies work together on getting my needs resolved. I appreciate the patience, kindness and such caring concern they had to ensure I completed my transaction totally. The process was a challenge at my age. But these two were my heroes today. It's great to have such wonderful people giving excellent customer service tous. Not just me but each person who came in they had that helpful and kind spirit. Showing what true customer service is, especially in the days of rush, rush attitude most people are in today. Please acknowledge them both. Sincerely satisfied customer."