The UPS Store 2541 South Interstate 35 Frontage Road, Round Rock, TX 78664

"The lady that has her teenage son in the office with her stole my daughter item as 1 of 2 was never received. Had to reopen after I left. Do not trust them!"

"One of the female employee here is rude and has a really bad attitude. The other female employee is totally opposite, very helpful and polite. The queue was long, till out the entrance door. The rude employee was just standing idle and an old couple customer was there with her to return a large number of packages. They were having issues with the QR code for packages not loading on phones for a long time, meanwhile the queue kept getting longer. I was the next customer in front of the queue, and I requested that rude employee to process other packages of other customers in queue while she is waiting for them to show the QR code after it loads. She cut me off and said "I'm helping them right now, only after I'm done with them I'll help you". After me the other lady in the queue also requested her that can't she do work a little bit simultaneously, and she just replied "No, I can't". Eventually the other employee was done with her previous customer so she helped me with the label printing with my QR code, even though I didn't have the packaing box. She was very polite, and also apologized for the long wait."

"Edit: I’m leaving my old review up but after years of service, I’m planning to cancel my service due to new staffing and the relocation of James. There has been friction between the new staff and I. Been using this location since it was Debbie, and Roxanne, then James came in to take care of my needs after Debbie and Roxanne got promoted. I have Autism, so I don’t like new people and it’s hard for me to get comfortable with people but Debbie has an autistic son and was super understanding and introduced me to James to the point that I got comfortable with him. I’ve been working with Jaimes since and that’s been for about 3 out so years. This location is great about hiring good employees who seem to care about the long term customers. I see familiar faces customers wise too in my 5+ years of using their mailbox service, meaning there’s people coming back just like myself because of the staff"

"Genevieve is great! With a line out the door she helped each person in a timely manner while greeting everyone that came in. She had a smile on her face the entire time :) she helped me and I’ve never been there before. Happy with the service I received!"