The UPS Store 1920 East Riverside Drive, Austin, TX 78741

"Update -2 stars: At least 3 of the packages arrived empty or with random content. I guess they were *not* sealed in a secure fashion. I'm not sure how insurance works but i'll unfortunately need to redeem the value of the failed shipments *that we know of*. Original Review: Aaron was very helpful and patient with me as we shipped about 23 small packages each to a different location. He gracefully managed my shipping project with customers coming in, never making me or the customer wait for more than a minute or feel like a bother. Excellent service."

"Great customer service with Carley and Stuart today. Carley was working by herself and was extremely busy on a Sunday a couple weeks ago. She was extremely helpful and provided fantastic customer service. Thank you."

"Your store either lost all my packages that I was returning to Amazon or y’all stole them. I have receipts for the returns and everything and now Amazon is saying it wasn’t returned. I will be filing a claim and lawsuit it was almost $1000 worth of stuff. I will be requesting security footage I walked in with 6 packages ALL were scanned and only one was returned is extremely suspicious. 5 out of the 6 EXPENSIVE ITEMS SOMEHOW haven’t made it to Amazon I wonder why. I wouldn’t do business with them honestly I doubt we will see our returns"

"After 2 unfortunate experiences at the UPS Store on South Congress and Oltorf, I came to this location and my faith in UPS has been restored. The staff greeted everyone who walked through the door and had a positive attitude, even during the holidays. I will continue coming to this location."

"The staff is always pleasant, but do not ever get anything printed at this or any UPS location. I went back two days in a row to get my pages (a few pages total, laminated) and they were not printed. It's been a mess. And there is absolutely no customer support line that can help with print orders. You get stuck in an automated assistant hell."