The UPS Store 12160 West Parmer Lane, Cedar Park, TX 78613

"This UPS store (lady employee) won't print the Amazon return label I showed on my phone and demanded $5 for them to print if I emailed them . I had already paid $7 for the package return to Amazon . I drove 6 miles from Leander and this hurt my ego ."

"Super fast Amazon returns, even during the super busy after Christmas time. We had to return 3 items and had our QR codes ready to go, items not packaged, and had no issues. This is my go-to Amazon return place and my college care package mailing place. I'm in and out in no time. Yes, it's pricey, but not much different than USPS, with virtually no line and no waiting. Can't complain!"

"We had to return some Amazon packages today. There was one lady working , the line was stacked to the door. The sweet young lady was on top of her game! She was knowledgeable, fast, and all with a smile. I recommend giving her a raise or some sort of praise !"

"Shipped a package 2-day in September to Michigan. At no point did the employee inform me this was not guaranteed. Package took 4 days to arrive after going to California. Contacted UPS for refund. They said to contact store because I shipped through the UPS store. Emailed store and Kevin Allen, the owner, has not responded. Maybe he could train his employees to upsell and communicate appropriately. I understand that stuff happens but it's pretty egregious for the package route to be so inefficient and UPS and this store take zero responsibility. I picked UPS intentionally because I thought I could trust them. Lesson learned; I recommend avoiding this location. I bet Kevin will be faster to respond to this critique than he was to an email request for dialogue. Is it so hard to be transparent and competent?"

"Since the new owner took over, I do not like going here. I’ve left the place 3 (out of five) times feeling mis treated as a customer. Todays trip ended with a clerk yelling instructions at me as I left the store, while 3 other customers were waiting for service. And I thought she was the nice one. Use to love the place and employees. Oh well. Hope your experience is better than mine."