The UPS Store

"Lazy staff. 2 staff, refused to help. The gentleman gets a pass, was on phone, lady said she has to “balance her resources” and could not help me with Amazon returns while she was working in a print job. Make the drive to downtown dripping where people will help you, and not force everyone into a single choke point for self service amazon return."

"The service at this location is incredibly disappointing; I wish Google had an option for zero stars. The employees are consistently rude and seem uninterested in assisting customers, often directing them to the automated label machine without providing any helpful guidance."

"USE ANOTHER STORE...THESE PEOPLE DON'T CARE. I sent a package through this store. Even after I checked it twice, the lady still got the address mixed up, and the package was lost. Ok. Sometimes mistakes are made, but when you give me no help or guidance as to what to do to find my package, you can at least give me my money back. I called and asked to speak to the manager twice... nothing. I asked to speak with the owner... nothing. So you can keep my $40 as I'm going to make sure I let $10,000 worth of business know how terrible your customer service is and also let them know GOIN POSTAL is the place to go. They are great and so helpful. Update...I reached out again to the UPS Store some time ago, giving them the opportunity to make this right, and let them I would remove this bad review if they simply refunded my losses. They have yet to respond."

"This UPS store gets a whole lot of business from the big neighborhoods nearby, and there are always myriads of amazon returns. They run a tight ship, and are always ready with a smile for another customer to assist, even when the line is almost out the door. My 4 and 2 year old love going to the 'package store.' The kind store associates go out of their way to give them stickers, and there are lollipops there too. I have had nothing but successful errand runs at UPS. Keep up the fantastic work!"

"I work for a small business down the road from this store and took about 20 air packages to this location. The associate who helped me was prompt and courteous, but another associate butted in while I was being helped. He told me that next time I couldn’t bring that many packages in and I had to call UPS to pick them up. I know that this is incorrect and just this person’s policy. Other UPS stores have never had a problem with making money off my drop off packages and it’s normally a quick and easy process."