The UPS Store 2925 Gulf Freeway South, League City, TX 77573

"unorganized very slow staff. should have two separate lines AT ALL TIMES one specifically for amazon returns but instead they prefer to change it up depending on the day. today they decided to have one line that ends outside of the store.. make it make sense."

"I feel bad posting this because it only applies to one employee and I never really post bad reviews, only good ones, but there is a woman here that makes wish I would have gone to another location everytime because how rude she is! (Don’t know her name, because no name tags, but she has her hair pulled back and RBF like none other) It’s absolutely mind boggling. I really try to have empathy because people have bad days, but I am cursed to getting her everytime and I just have to smile and pray for God to forgive me for wanting to throat punch her and go. Please find your happiness, I feel sad for her coworkers. Bless your heart!!!"

"I am in this store on average 3-4 times a month. Fast, efficient, and organized and friendly service would be a great overview for the store employees: with exception of the store manager/franchise owner. Without fail on every visit I am amazed at how she projects total aggravation or annoyance with both her employees and customers. Sharply worded comments, heavy sighs, eye rolls and even sarcasm is typical. I can have anything delivered to my home without ever having to leave home. But when I do leave home, I expect customer service to be good. Or at least a friendly face to be behind the counter and unfortunately the manager does not project these values."

"I stopped by the other night about 30 minutes before closing and Tina greeted us when we walked in; she was fast, efficient, and helpful. Unbeknownst to me I needed to have something sent out by another location and she wrote down all the info for me, packaged my items, and told me what I would need to do. Above and beyond, and at the end of the day too. I’ve been to this location a few times and Tina stood out, thank you Tina!"

"For the most part staff is friendly. Don’t see a ramp for wheelchair access to store. Unless it’s on other side of the shopping center. Cute touch - they have Santa letters you can write and envelopes and a Santa mailbox."