The UPS Store,

4008 Louetta Road, Spring, TX 77388

"The "Gentleman" very thin with Red hair is amazingly rude, confrontational and insulting. I simply dropped off packages I received from Amazon the way they were delivered. He insisted "this is Not how Amazon delivers packages". "This is a product box." Yep, it is and that is just how I received them...just like the one pictured that arrived last night. In a product box. Please learn to be a better person and not insulting to a regular customer or any paying customer. I was told Not to drop off packages like this ever again. Well, how about this...perhaps you could suggest I purchase a box and handle it that way if you wish. Any conversation would have been better than being insulted and spoken down to than this ridiculous episode this morning. I wish you continued success at this location. The success will arrive much faster and at much higher levels when you learn how to talk to people."

"I just needed to print a quick two page document, this was the closest location. I walked in (absolutely nobody in there except me and two other workers). I had to direct myself to the self-serve printers, because no one said a word when I walked in. After a couple a minutes of trying to identify which printer would allow me to send the document to print, one of the employees finally said “Oh, you have to use the computer in the corner to print, not the printer.”. Mind you, I’m the ONLY person there and he’s just standing at the counter. So I start the process on the computer, which you have to pay $2.50 for every 5 mins. Which I wasn’t worried about, cause I knew this would be quick. Long story short, it took me two sessions ($5) just to use the their dirty keyboard & mouse, get signed into my personal email, download the document, print and wait for their printer to connect. Just for ONE sheet to come out with the margins off. So while walking out, after paying $5.20 for ONE sheet of paper, receiving zero service or any guidance, I gave some quick feedback “Hey, you guys might want to get a better method for the self print. Have a good day” And the employee responded “I don’t make the prices. I just work here…”. Absolutely horrible!"

"Scott did a phenomenal job with a huge line of customers processing last day returns to Amazon. The line was out the door. Quick and efficient, he rapidly read the digital return slips on a variety of phones and handled or redirected customers as needed. And he did it all with a great attitude."

"Scott tried to over charge me by $100. Told me it was going to be $140 to ship a laptop and monitor. Thank god I didn’t have my drivers license that day. I came back the next day and Bryce rang me up for $52. I went online and see multiple complaints about him. He was cold and very rude. I don’t understand why he still works here if everyone is filing a complaint. I will NEVER GO TO THIS STORE AGAIN. Or any UPS for that matter seeing as though this is the type of person you all allow to work here. Very horrible experience. Scott made me and my 6 year old daughter very uncomfortable to the point she asked me mommy why is he looking at us like that? Is he mad at us? The fact that there are so many complaints about him and still works here says a lot about UPS. You will never get my business again."

"These guys are amazing! We rent a box from them and they even call me to let me know when my husband's meds come in because it has to be kept cold. It comes in a styrofoam iced box. Thank you guys!"