The UPS Store

"The UPS Store I visited today is always busy, but the line goes really fast. I highly recommend this store, it's the only one I use now. I used their notary service and overnight mail today. Monique is wonderful. She handled everything we needed done today expertly and quickly. Monique really has great customer service skills. She's a 10 out of 10! Thank you for wonderful calming demeanor and pleasant personality. I won't go anywhere else."

"DO NOT GO!! The worker lost my package and didn’t scan it properly or give the correct receipt. I had asked twice if it was the correct receipt and she half looked at it and said it was. When I went to complain to the manager he was SO rude and unhelpful. I asked him to reach out to the employee or to help me in any way and he said he was too busy. He was already dealing with another customer who they had done the same thing. Please please please if you have something of value or important drive the extra minutes and go to Mason location or any other location. It’s been a headache dealing with them and UPS claims. ** also the “profanity” the owner says I used was a word I was speaking to my husband about that was in Spanish and because he was unaware of what I was saying he began to accuse me and belittle me and I had to translate and correct him. I did not offend anyone that was present in the store. And he actually DID speak to me, after not just my husband, once he realized I wasn’t being offensive to him. PLEASE do NOT go to this store. He refuses to help people and lied about “wanting to show footage.” He never offered because if he had he wouldn’t have waited and tried to help out in that moment. AGAIN if it’s something super important save yourself the trouble and drive the extra mile to ANOTHER store"

"As others have said, management is unprofessional and rude. They also LIED ON MY GRANDMOTHER and said she hit a customer when she did not. He also changed his story twice lol. Before he tries to lie (again) in the reply to this review, this was the situation: My grandma was shipping me a package. I provided the label. I explained to her what has been explained/confirmed to me by various UPS locations in multiple states - They can take the package, but they can't scan it or give a receipt so I can just drop it off next time (on the ground in the pickup area). This is why I am fully aware of how it works and to this day I still ship USPS with UPS. I've never had an issue at any location and I have been to MANY. He could have simply explained that his specific location will not accept USPS (because he claims they lose packages which sounds like an issue specific to this location. I haven't ran into this at any other location but I digress.) and that would've resolved the confusion. Anyways, I called to politely explain the reason for my grandmas confusion. He wouldn't even let me talk and hung up in my face. Unfortunately, he is a very unkind. It's always very telling by the way a business responds to negative reviews whether the customers or the management is the issue. As you can see, this place is unprofessional even when replying to reviews so I rest my case. Bless you. Hope your life gets better so you don't have to be so miserable and mean to an old lady and your other customers."

"Just this past weekend I went to UPS to return a few items to some online stores and Ariana was the person who helped me with all my return packages. She’s very sweet and helpful! I had an amazing experience thanks to her. Thank you Ariana! I hope I see you again (:"