The UPS Store 20770 U.S. Highway 281 North, San Antonio, TX 78258

"The store itself was pleasant and calm. The atmosphere was inviting and the employees were great and very helpful! Other UPS Stores that I’ve shipped from were cold vibes and not welcoming."

"The nicest UPS center in the country! I am a big online shopper with two picky girls, so I tend to return a lot of stuff. The staff of this store are always ready to help, not once have I seen a smirk. They are always smiling and laughing, making a chore fun to do!♥️"

"This UPS Location is on top of it's customer service! Always Friendly and Helpful. Mr. Lamont knows his customers and goes that extra mile to ensure customer satisfaction..always appreciated!"

"I love the friendly, efficient courteous service of every staff member here. There are several other places which are in closer proximity to me but I always choose to come here. I don’t mind waiting in line (which is rare) when they are busy because that never deters the staff from being polite and kind to every customer. The staff are also well trained in customer service which is rare and refreshing in todays world of business. Thank you UPS Store 3620 you rock it! Sincerely Terri R Hadden"

"I just moved to the area, and this was now my closest UPS store. I was previously going to the UPS store on Blanco and 1604. Little did I know how good I had it there. I have shipped over a hundred items with that location with very little problems. I went to this store twice and had a very bad experience both times. The typical experience you can expect here is about 5 people working 2 customers in the store and you still have a 5-minute wait minimum. They don't like dealing with customers if they aren't making money on them (amazon returns, atat returns, etc.). They will try to upsell you and turn you away and say they can't ship something if you don't pay for packing (later verified they can ship it in its current state at a different location. Which was extremely frustrating). When I am going to a shipping store, I expect efficiency with my time and money. This location is neither. I will be going to the less convenient location from me from now on."