The UPS Store 20540 Texas 46, Spring Branch, TX 78070

"The staff at this location is fantastic! I came in right at closing time, and Kimberly was so helpful, kind, and professional in assisting me with my Amazon returns. She was efficient, friendly, knowledgeable, and genuinely seemed to care about her customers. She is a wonderful asset to this company and an employee I would love to have on my team. Thank you, Kimberly! You're a great role model for excellent customer service!"

"I came in with a wedding crisis- and Jesse and Kim solved it! I had ordered a bridal portrait at a different print shop in town, and it fell through, and so I went to the UPS store in hopes of getting something printed. Jesse and Kim went above and beyond and got the bridal portrait printed and made it so easy to fix this problem. I will definitely be going here for all my printing and shipping needs. The team there is very helpful and knowledgeable about their services."

"The staff at this store are so helpful and kind. I had 5 large boxes at least 30 lbs a piece. One of the associates helped me carry all of them from my car into the store and checked them in in just a minute. It was quick, efficient and friendly helpful service with a smile. I have frequented this establishment many times with always great service! Many service related businesses could take a lesson from this place."

"Jack and Kimberly were both very friendly and helpful. They were super busy, but both kept their cool and worked efficiently. Jack was especially helpful and patient in helping me with a printing project."

"I took a package in to this UPS store with a return shipping label, following all the instructions. The clerk who was serving me informed me that they do not accept firearms at that location, but that it must go to a HUB...but couldn't give me an address for a hub. Two problems with that. Firstly, we have actually mailed returned firearms at this location before. And secondly, the instructions on the return label clearly state that the package can be returned to ANY UPS store, Access Point Location, or even handed off directly to any UPS driver you happen to meet on his route. So either this particular clerk needs more training to learn what she can do...or she's just a lazy person who didn't want to do her job. Either way, that is unacceptable. A drive to the UPS store is a 1-hour round trip for me. And I really don't appreciate my time, money and gas being wasted."