The UPS Store

"As I opened the door, three registers were occupied, and an employee jumped up and opened up the fourth register before I could reach it. She had me in and out of there within two minutes. Despite and because of the two minutes, I was instantly impressed. I’m not sure I’ve ever received customer service at that high-level ever. The employee was very pleasant, patient, enthusiastic and efficient. I was almost disappointed to leave so quickly."

"STAY AWAY FROM THE NOTARY JOJO!!!! It is sad to say that because of this one person the UPS store at this location is bringing the UPS store down. - His condescending demeanor was not appreciated. - The lack of attention to his customers filling out the forms he is supposed to be notarizing was frustrating due to him “not paying attention”. This required us to either print a new form and fill the information out again or cross out our signatures out and resigning while he watched this time with the hope that it would be accepted. - The fact that he told us he would not be helping us because I our frustration with the situation was expressed with a comment of “are you serious” when he told us that he wasn’t paying attention when we signed the paperwork - and unfortunately it must be said…his lack of personal hygiene. I could smell him while standing a good 5-7 feet away. I did want to add that I observed the rest of the staff to be friendly, attentive and polite to their customers. Good luck with Jojo UPS."

"let’s start with “Jo-Jo” the empowered employee at the store that get mad at you for using the tape on the table, and threaten to kick me out, please chill out I only used $0.14 cents of tape, I paid the $3.14 to print out one sheet of paper. And beside being rude can you shower and use deodorant When coming to work. Just a little mad at the rude smelly “Jo-jo” You can do better ."

"Kudos to John, Bob and the team at UPS for taking care of their customers. They helped me send an envelope to hold at a UPS location in another state for signature. When their systems showed it hadn't been picked up and was pending return, John called me directly to advise me of the status. I received a follow-up call from Bob when their systems showed it was being returned to them. I so appreciated the proactive and personal outreach and support in trying to resolve the issue. Thank you!"

"Went to UPS store to get passport pictures taken ($14 for 2 pictures). Did you know they do this? No appointment needed! Well, I had a great experience because of Bob. Bob was the employee that had great customer service. He was very professional and friendly. Very patient because he was also teaching another employee at the same time. Very pleasant experience. Thank you, Bob!"