The UPS Store

"The last driver to deliver on 02/23/24 was horrible. Lied to me and I had to go find my package on my own. He was the sorriest UPS driver I've ever encountered in 22+years."

"My parents shipped Christmas gifts from this location that included money. Package had been opened and all money removed from gift. Over $350 worth of gifts for my family, stolen. This store - not UPS - has an issue. When they spoke to the manager, he talked them through HOW to report the items as missing- but instead reporting them as lost or damaged, (not tampered with) so UPS would be more likely to pay the insurance claim. I am fairly certain, though, this is him “working the system” so UPS higher up management would not realize that packages are being messed with but it looks like a case of standard missing or damaged packages. After speaking with an acquaintance who works for UPS, the packages would HAVE to be tampered with at the store level because once they hit the truck, they never stop moving and are always where someone can see them; plus, drivers don’t have time to mess with searching packages for goodies. Shame on this awful store. Corporate should absolutely read the reviews of this store and see how many people are reporting items missing from things shipped using this store. There is someone inside with sticky fingers and a strong understanding of the system who is using that knowledge for personal gain. Probably the manager. Likely the person who will respond to this message apologizing for our experience and offering to assist, knowing darn well what actually happened."

"Probably the worst UPS store and UPS experience I have ever had is with anything delivered through this store. Shipments delayed frequently. Items arrive at this store and take an extra day to get delivered because of this store. Item just sitting there. They have a tendency not to scan the items in in a timely fashion and I have even had items delivered to the wrong location entirely. Like to a city/town 20 minutes from where it should have been delivered and it went through this store in my own town. Whoever owns this location need to get a grip on it."

"They lost a valuable document that I mailed by UPS Ground in May. Since then I have visited the store and made many, many phone calls (several of which went unanswered). Finally, just now, I was told that since I no longer have the receipt (even though I do have the tracking number), they will not even refund the $14 I spent to ship the document, much less the $100 maximum that they supposedly refund for lost packages. Sloppy, unethical service. I doubt that it will do any good, but I will be filing a complaint with the Better Business Bureau (which, by the way, gives this store a grade of D+). Spend the extra money and ship with USPS of FedEx. Slightly cheaper prices don't mean much when they toss your package in the trash."