U-Haul Moving & Storage of Clovis

"Had everything ready with no waiting and great customer service"

"They were very nice and knowledgeable. The truck was clean and ready to go."

"I don't even know where to start! I will never use uhaul again. Ever! They lost my boxes. When they tracked them down I could take one if I unloaded on their property...and it got worse from there. I just got a bill with late charges for rental of one of the boxes!!! I didn't get a bill to start with and they weren't even sure that my box was there! What a joke! If I could give 0 stars I would! They are that bad!"

"On April 13, 2023, U-Haul Moving and Storage of Clovis (located at 120 N. Prince Street) created a contract with us to install a hitch on our minivan. It had to be rescheduled for a later date because the wiring harness was out of stock. The installation was scheduled for Tues., April 25th at 10:30 am. We called the day before our scheduled appointment to confirm they had all the parts to complete the job, and no one answered the phone. Drove to the location and were advised they had been busy and were outside most of the day. They could not confirm if the parts to complete the installation were received but said “it might arrive by tomorrow morning.” “Tomorrow morning” was the date of the scheduled service. I was told the manager would check the status of the delivery (which was supposed to arrive via FedEx) and contact us that evening when he returned to the shop. We never heard from him or anyone else. The day of service my husband called to check the status and was informed the part was on backorder! We should have been informed of this over a week ago prior to the scheduled installation! This was EXTREMELY POOR and UNPROFESSIONAL SERVICE. They did not call back to advise of the status of the ordered part; should have but didn’t check the status of delivery of the part via FedEX tracking; should have informed us either at the time we scheduled the appointment on April 13th or at least by the next day or two that the part was on backorder; and they were negligent and unprofessional for not informing us prior to our appointment that the part was on backorder. As a result, our departure was delayed several days and we had to push back the remainder of our trip. I DO NOT recommend doing business with U-Haul Moving and Storage of Clovis. I reluctantly give one star because I could not post this without doing so. Find another business!"

"Staff member was a bit rude. The website, store and a staff member all had different price ranges for mileage so that was weird. Store told us that we had to have pick up truck for an auto transport trailer. Made reservations for a truck pickup in store, then was texted that they could not fulfill this reservation. Had to call and fix this issue. There were a lot of problems overall. Not the best U-haul and also not the absolute worst."