Sylvan Learning of Missouri City

"Thank you to Sylvan of Missouri City for helping my kids excel academically. Especially Ms. Iris for going above and beyond with tutoring my kids. I highly recommend them!"

"Sylvan really personalizes their programs for your child! My son’s improvement from day 1 to the end of the program was unbelievable. The tutors and staff always went above and beyond and exceeded all expectations! I have definitely recommended anyone and everyone who has asked where my son got the help he needed to Sylvan in Missouri City. If you’re still debating getting your child the help they need, look no more this is where it’s at. Definitely returning if and when my son needs help."

"If I could give them a ZERO I would. John Wheeler is terrible management. My sister was enrolled for tutoring in December for help with finals and went to one session and the teacher didn’t know anything about her math because her math was “too advanced”. The owner John Wheeler, said that the teacher is certified but that the math was too advanced (which is not our problem). We have been trying to get a refund since January and he’s been giving us the run around because he took $300 for nothing. No services were provided except for the one session and the teacher didn’t know the math. He’s very unprofessional and I would no recommend this location to anyone. He also threatened that if I posted a review he would reply claiming what I was saying was not true. This is him agreeing that the math was too advanced for my sister which proves services weren’t provided. This is also him reaching out after tutoring was needed in December, offering an online session because his “college teacher” was not back in town, which is not what we wanted and was not helpful. He will take your money and not provide you with the services you need/request."

"Sylvan Learning Center of Missouri City has been a huge blessing for my son. He was diagnosed with a reading disability by his school district. After enrolling him here at Sylvan his grades went from D's to A's and B's. His reading level is improving a lot and more importantly so is his confidence and level of motivation. Special thanks to Me. Wheeler and his staff! Thanks A Dad who cares"

"This review is about the Sylvan Learning center in Missouri city. To be even more precise, the one located on highway 6 close to Sienna. In searching for math assistance for my daughter, I called Mr. Wheeler, the franchise owner of this center. He immediately scheduled my daughter for a session. After this session that lasted less than 30 minutes followed by 30 minutes of persuasion from Mr. Wheeler to patronize his center, I handed over my credit card to be charged for a month of once weekly tutoring, believing that at the price quoted per lesson we were getting one-on-one assistance. I was then surprised to find that it was not only group sessions, but all the kids of various ages, covering various subjects were all gathered together in one room. I raised my concerns for noise and poor concentration to the franchise owner, but he stated this was no problem. At this point he had already quickly charged my card. I was also concerned that though this center is in close proximity to my daughter's school the director/owner, who stated he had other students from this school, did not have the school's subject syllabus/curriculum. Needless to say, I was disconcerted and decided to do some research comparing this particular center to others. I came to the conclusion this was not the center for us. I called Mr. Wheeler and requested a refund. He put me off for 2 weeks, stating he would call me following review of his accounts. I waited in vain for that call. After a month of waiting, I called again, he stated he was not in the office and would call me the following day. After two more calls were made and resulted in the same evasive tactics, I finally demanded he review my account on the phone and process my refund. He then proceeded to inform me of a detail in the contract requiring two weeks notice prior to cancellation. Without a stomach for arguing, I promptly agreed to pay two weeks of tutoring my daughter never received, along with an enrollment fee, a total of $170. He then proceeded to try to charge me for an assessment test that my daughter never took. I refused to pay for this. He then promised a refund check in the mail. As a result of his previous evasive tactics, I decided it would be best to go into the center and pick the check. On getting there Mr. Wheeler proceeded to inform me that the refund would be less than what he told me over the phone. When I disagreed with him, he told me I could get a lawyer if I wanted. He then went further to state that this was "the problem with doing business with black people". Needless to say, I was shocked to hear this, particularly as this man is African-American himself. He went even further to threaten to sue me if I followed through with my promise to write an honest review of my experience at his center. My recommendation is stay away from this particular Sylvan center. I found this franchise owner is not a man of his word, not to mention the disconcerting prejudice/bias he displayed."