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Shannon Sawyer PLLC dba Sawyer Behavioral Health
4157 Rio Bravo Street, El Paso, Texas 79902
About the Shannon Sawyer PLLC dba Sawyer Behavioral Health
Shannon Sawyer PLLC dba Sawyer Behavioral Health is a leading health institution located at 4157 Rio Bravo Street in El Paso, Texas, United States. Our dedicated team of professionals specializes in providing comprehensive behavioral health services to individuals in need. With a focus on personalized care and evidence-based treatments, we strive to help our clients achieve optimal mental health and well-being. Whether you are seeking therapy, medication management, or other mental health services, our experienced staff is here to support you every step of the way. Contact us today to schedule an appointment and take the first step towards a healthier, happier life.
4157 Rio Bravo St, El Paso, TX 79902, United States
Opening hours of Shannon Sawyer PLLC dba Sawyer Behavioral Health
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews of Shannon Sawyer PLLC dba Sawyer Behavioral Health
"Hi! I’ve really been struggling, and talking to Isabel Morales, LPC has been a bright spot in my week. She has really valuable insight and has helped me reframe some of my unhelpful thought processes. It’s not always an easy time, and sometimes the sessions are exhausting, but I believe that the therapy is helping me live my best life."
"They hardly ever answer the phone, but will charge you a cancellation fee even though you tried to reach out. When we come in the staff are constantly talking in another room so there no one at the check in window. So it takes forever to get check in or even get a school note. By the time we check in it cuts into our therapy time."
"To any parents out there who might need interpretation of their divorce decree, Jessica from the Sawyer group can interpret the decree for you. She was extremely unprofessional and condescending, and apparently knows more about my decree than I do. Do not bring your kids here, The El Paso Child Guidance Center, is a much better choice and has great staff and great therapists. Best of luck."
"My reply to your response: 1. I did not ask for her specifically, she was who we were given even after I expressed we wanted in person. 2. Everywhere else has came back to work, so Covid is a sorry excuse when you have hundreds of children on therapy waiting lists all around El Paso. 3. Stop using that generic response "here at Sawyer we strive...." for each bad review. It sounds disingenious and robotic. 4. Why would I want you to reach out now? Weeks after and only after I left a bad review? That only shows that your office is in fact NOT SORRY and only trying to save face. Original review: Counselor, Elizabeth Lugo is unprofessional. I had my daughters intake with her over the phone. We agreed then, that my daughter would not benefit from virtual meetings so we agreed to do in office. We ended the call, I called the office and scheduled the next 8 visits. Well my daughter's 1st appt finally comes up after weeks and we drive all the way there to be told it's a virtual appt. And so are her next 7. Of course I was angry. The receptionist said that Lugo only does virtual except for a couple of hours on Fridays. What kind of schedule is that? and why did she not tell me that during the intake call?? They wasted weeks of our time when my daughter could have found help elsewhere. It's been weeks since this happened and she still hasn't even called to apologize. No wonder they only have 3 stars."
"If I could give zero stars I would. I was seeing a therapist here who suddenly stopped seeing patients. Never got a call or letter that I would have to see someone else. I found out when I called to make an appointment with her. In the past, I was also canceled on twice in a row last minute & told she didn’t have availability until 3-4 weeks out. If you cancel on someone, you should be more flexible for them to be seen as soon as possible. Receptionist said she would speak to other counselors to see if I could get in with one of them and she’d call me back. Never called back. I waited two weeks and called again, I was again told she would reach out to other counselors and will call me back. No call back. That was more than a week ago. Obviously these people don’t take you and your mental health seriously and I am very disappointed in them as I am just trying to take care of myself. If I’m going to pay almost $200 out of pocket to see a counselor, I want a place that has way more integrity, care and professionalism. The only time they ever reach out to you, is when they need your money. After reading another review, this seems to be a reoccurring issue. Do better, I gave you two chances. Huge rise in mental health issues due to the pandemic, people need help now more than ever and there is no room to fall short. If the receptionist isn’t doing her job correctly, retrain or fire. It’s a huge responsibility to be the middle person between us and counselors & i get the impression they just don’t really care enough. Almost a Whole month to call me back and nothing."
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