The UPS Store

"If I could give UPS 0 stars I would. I run a small business and have my packages delivered to my residence so I can process inventory and bring it to my several shops. We have moved recently and one of my suppliers accidentally sent packages to my previous address. I wasn’t terribly worried about and was willing to drive the 5 hours to the HUB to pick up these packages and was even willing to pay what ever fees would be charged for the inconvenience. Well, after speaking to 3 representatives regarding the issue I was told that there is absolutely nothing I can do on my end and that any changes that are made need to be done on my suppliers end. My supplier is refusing to fix the issue and so these packages are going to end up being delivered to an address that has stolen packages from me in the past and there is absolutely nothing I can do about it. My small business is now out $1500 worth of inventory because of a policy change made last Friday where we as receivers can no longer request to pick up packages from the HUB. There are several other carriers to pick from such as DHL, USPS, FEDEX etc etc. I highly recommend choosing any of those carriers over UPS as you will not get any customer support from them. Btw, we finally figured out the one and only way to speak to a representative over the phone is selecting “track a package” option and going through the prompts. At the end of you day “speak to a representative” you will be connected with a live person. Any other way and the call will be disconnected after the automated system tell you that they can’t help you."

"Too bad 1 star is the lowest. The lady today couldn’t pull up my account and enter an address that has been shipped to before. How can you not enter an apt number when plenty of packages have been shipped out from there to that address? Staff needs to get trained!"

"VERY BAD SERVICE, Rude and unprofessional ladies at the counter. The worst place you can go to ship or pick up. They do not know what they are doing. They send you to the warehouse and at the warehouse employee then admits and says (those girls at the store dont know what they are doing). Young and immature who do not make an attempt to help. The corporate office says the local store is a franchise and that these people local are not UPS workers. VERY BAD SERVICE. This place does not even deserve a 1 star rating. Mr. Rodriguez, When we enter the store we are clients. Maybe you should receive packages for who you call non-clients. That would expand your services and income. Understand that when I was given the option to ship to the store I thought it would be safer. Especially because all the thefts of packages going on. Now, being rude and not caring about someone’s situation is wrong. I would have paid a fee to receive it there without problem. Just in case you havent, your store has plenty of reviews and most of them are for bad service. I would suggest you look into the customer service especially how your employees treat customers. I am going to tell my friends not to go there and to be careful for non-client as you call it. Jose Salazar Local Disapointed (Client)"

"$300+ shipping for a simple package because UPS decided it had to be over night. Ridiculous. Go somewhere else. When asked about them packaging it was the worst experience. She couldn't just give me a simple answer. Finally got a $86 shipping method, but just makes me think it's just going to be destroyed in the process."

"I'd like to give a shoutout to Nicole, who provided excellent customer service last week when I was looking for the best way to ship some electronics across the country. While I was in store she also provided incredibly compassionate customer service to an older gentleman who had trouble figuring out how to operate his device to send something for printing. Will definitely go back the this store for future shipping needs."