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Goodwill Industries of Northern Illinois
1037 South Annie Glidden Road, DeKalb, Illinois, United States
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About the Goodwill Industries of Northern Illinois
Goodwill Industries of Northern Illinois is a store located at 1037 South Annie Glidden Road, DeKalb, Illinois, United States. With 12 store locations, they offer everything from amazing bargains to hidden treasures. Donations from individuals, companies, and organizations help put their mission into motion, which includes providing job and career opportunities in retail and administration. Mission Services train thousands to overcome barriers and advance in the workplace, while also offering High School Equivalency programs. They provide scholarships at local community colleges for individuals with disabilities and help connect businesses with pre-screened job candidates. Goodwill also provides job opportunities for adults with disabilities and helps US Military Veterans with long-term, meaningful employment. Their Excel Center awards industry-recognized certifications and high school diplomas to adult learners. Goodwill is dedicated to putting good people to work and making a positive impact in the community. For inquiries or donations, contact marketing@goodwillni.org.
Photos of Goodwill Industries of Northern Illinois
1037 S Annie Glidden Rd, DeKalb, IL 60115, United States
Opening hours of Goodwill Industries of Northern Illinois
Monday:
09:00 - 20:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 20:00
Saturday:
09:00 - 19:00
Sunday:
10:00 - 18:00
Reviews of Goodwill Industries of Northern Illinois
"You’ll stand in line just for the cashier to be inconsiderate enough to let the person behind you go first and that person will be rude enough to not let you go in front of them even though you only have one item. I guess I should’ve expected it considering it’s a Goodwill in Dekalb. It’s okay though, it gave me time to reconsider my purchase and realize it wasn’t worth my time anyways."
"leaving a review for 2 reasons. the store is so organized and clean. but also today when inside the store I felt like i was having a heart attack I'm not sure if it was the manager who assisted me and also a girl behind the register they called ambulance for me and were very kind and sat with me until ambulance came. thank you two for being good to me."
"Dear Goodwill Store Management, I am writing to share my deeply dissatisfying experience at your store, which unfortunately left me feeling frustrated and disheartened. During my recent visit, I encountered a situation at the cashier that was both concerning and perplexing. The cashier scanned an item twice, and I politely requested that she not do so for the second time. To my surprise, she insisted that I was mistaken, even though I had double-checked the item's price, description, and the 8-digit number, all of which matched. As a result of the scanner error and her refusal to acknowledge it, I decided to cancel the purchase, which was priced at $66… (I can’t remember the accurate decimals) I was not provided with a receipt, and she gave no explanation for her actions. To make matters worse, when I checked my bank account later, I found a charge of $49.39 that I cannot explain or understand. This lack of transparency and accountability in handling financial transactions is deeply concerning. However, my dissatisfaction does not end there. The complete lack of apology, understanding. The manager issued a refund without offering an apology. I regret to say that the whole experience left me with a strong impression of discrimination. I felt that my concerns were not taken seriously, and the interaction left me deeply disappointed in the customer service provided at your store. I share this feedback not to harm your reputation but in the hope that you will address these issues and ensure that all customers receive fair and respectful treatment. I genuinely believe that everyone should have a positive shopping experience and that this incident should not reflect the overall values of your organization. Sincerely,"
"Julia was extremely friendly! She went above and beyond to get us containers for our larger items and to pack everything so nicely. She was pleasant, courteous, and made the checkout experience delightful! Thank you Julia!!!"
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