Build-A-Bear Workshop 2200 West War Memorial Drive, Peoria, IL 61613

"Went here for the first time with my daughter yesterday and I’m highly disappointed. The manager with the oxygen mask on at first was rude when I asked her what are the steps to making your own stuffed animal since it was our first time inside of this store. She had an attitude and instead of showing us around the store, she pointed and proceeded to tell us what to do instead of getting off her phone and showing my daughter and I how everything works inside this workshop. Thankfully, the third coworker came in and saved the day with her kindness and helpfulness when she seen us confused on certain things within the workshop. During checkout, they also didn’t mention anything about my daughter making a birth certificate for her stuffed animal. Spent over 100 dollars here and I’m still highly disappointed, we will not be returning back."

"My 21 year old daughter had recently lost her dad, and wanted a Build-a-Bear in remembrance of him. The staff we encountered was very caring and sympathetic. The employee who actually put the bear together, asked my daughter if she could hug her!....how thoughtful!"

"Had a great time the people were nice and building a bear with stuffing was super cool (I recommend you get a scent it smells awesome) the birth certificate was cute and I liked how you can choose a outfit for your bear all around great trip I recommend this for anyone who needs to get their kid a birthday present"

"Absolutely amazing people that work here, always friendly and helpful. Love these ladies!!! Made me feel like a kid again! Great deals too!"

"I can't think of a better experience than what I got. the worker was absolutely phenomenal and so welcoming to members of the LGBTQ+ community, and helped me find "docs" and converse for my bunny, and just was so kinda!!!!"