ClimbZone Chicago

"Don’t book birthday parties there. Why? They managed it so poorly and they were so unreasonable and scary. Every kid only got 1 turn, at each attraction (bumper car, high rope, rock climbing and laser tag) because of extensive waiting as a big group. And they have never explained this prior to party nor at the website nor anywhere else. My young daughter was crying not being able to get on to the bumper car when party time started because the bumper car guy said he wasn’t sure we paid for the bumper car item by just looking at her party bracelet (poor system, go figure), and they said we had to wait for our whole party to go together but they only have 8 spots on bumper car attractions so they eventually went in 3 batches near the end. I don’t understand the system. I tried to raise my complaints and doubts but they just didn’t care, instead they bullied me saying my voice was too loud and brought a bodyguard to the conversation. I simply didn’t understand why we did not get to just simply go to the attractions we paid for, separating from the group if needed. So eventually they had to all wait for a long time to go only once and waited some more after kids in our group didn’t finish their turn. The manager said it’s either their way or nobody will be managing the group anymore at attractions but obviously nobody manning the attractions would know what we paid for by just looking at our party bracelets. I was frustrated. The hostess was not well trained at all so I had to ask two different persons how much an extra bottle of water was (first the hostess said $3.99 but then someone else said $1.25 after I was confused and wanted her to reconfirm). Poor management and attitude at this place. They became even meaner and accused me of yelling right after I gave up communicating with the manager at first round of conversation, said I would file a complaint and walked away from her. Hostess tried to quit our party, for I believe she might think we wouldn’t give any good tips after this or they may just wanna put pressure on me. Same went for the showing of their bodyguard scaring me. Close to $1200 for merely 13 kids. $50 for every extra kid for this kind of service is disappointing. I paid full after the party ended. Scary experience. Won’t go there ever again."

"My great nephew had a birthday party here. Lots of climbing type of activities to do. Both kids and adults. Had an excellent time."

"We went on a Sunday afternoon and it surprisingly didn't feel crowded! Our kids easily spent 3 hours here and could have stayed longer if they hadn't worn themselves out so much! We bought the Everest Pass which though pricy felt worth it with everything it included - 3 bumper car rides, 2 laser tag games, 1 high ropes course etc. I do wish the arcade area was priced better. Games range from $2 to $4, so the $10 play card included in the Everest Pass was emptied in minutes. In the end we had $1.50 left on our card and couldn't use it for anything...unless we'd add another $10 to the card..."

"Love this place. It's so much to do for the entire family. We especially had a blast at their New Year's Eve celebration. It cost a bit more, but you had access to all the attractions. The food is pretty good, too."

"I wish I would have known about this place earlier! Kids had an amazing time, super friendly and helpful staff. Little more expensive than I’d like but they do offer memberships if you live nearby. My kids are 4 year old twins and they were able to even drive the bumper cars alone! 5 stars all around. Didn’t try the food but not opposed to try it next time."