Salon Lofts The Grove 4001 Chouteau Avenue, St. Louis, MO 63110

"Latesha Byrd should get a 0. But you can't post if you don't hit 1 star. Not only was she a no show on Sunday, but she still charged my card and is claiming I booked last minute (which is a lie) and I didnt show up. The doors were locked Sunday when I showed up on time. She forwarded my calls. I would've been a new client, so I had limited info on her. I will NEVER use styleseat again. DO NOT BOOK HER!"

"If I could give Emma F 0 stars, I would. I booked a color and cut appt and when I arrived and was explaining the cut (just a trim of my current cut, but with more layers, which the last stylist neglected), she became upset that I did wasn’t using her terminology. I have described this to numerous stylists (no layers at the very front, as it ruins the silhouette of my inverted bob). She said, “so no face-framing layers!” Well, I don’t know if that’s the case, I just don’t want “this” part layered. She reiterated, “yeah, so no face-framing layers.” I sighed and looked down because I’m not a hair stylist. I don’t know the terminology, I can only describe what I want/don’t want. So I said, yes, fine. She then told me that if I was going to have an attitude, I could leave. I was stunned. I was the one trying to explain what I wanted and she was the one who wouldn’t just accept that she knew what I meant even if I wasn’t using her terminology. I have never had a stylist treat me like that before. So I left. She clearly doesn’t need my business. I am new to the area and trying to find a stylist who I will see very regularly for cuts and colors. She must not need the money or the business. She doesn’t know me. Has never met me. But assumed I “had a tone the entire time.” I had no problems with her. Someone clearly was having a bad day and internalized something, taking it out on her customer. Not a good look or a sign of a good business woman. But definitely indicative of behavior of someone her age. It’s too bad."

"I was visiting St. Louis and had neglected my hair for too long! I was able to book an appointment online with DJ! He did a fantastic job! Beautiful cut that makes my hair look so much healthier! He also suggested a glaze treatment that completed my new fabulous look! Wish I could fly down to see DJ for all of my haircare! Fun conversation too! Book an appointment with him. You won’t regret it!"

"I followed Brianna here from another spot down the street. It's great to see someone strike out on their own and land on their feet. The space can initially be a bit confusing, but take a look at the directory, and you'll be there in no time. Brianna does a great, thorough job each time, and the cost is well worthwhile!"

"I booked an appointment with Jen “Nike” vandever. She sent me her policy information which only consisted of cancellation. When it came to my appointment day she cancelled a few hours before our scheduled time. A week later she did my hair. I was looking for a lived in shadow root look with a cool blonde. I was already super light and her pics on Instagram looked great. I left the appointment with TWO different shades of hair.. When contacting her she was extremely rude and unprofessional. Claiming she doesn’t give refunds due to “her policy” that she didn’t have posted anywhere and never sent to me. When asking her to fix it she said she didn’t have time to deal with me and would give me a PARTIAL refund. Which would leave me out of money with my hair still looking awful. She has gone so far as to blocking me on Instagram and not responding to my texts trying to get an appointment to fix this. It has been THE worst experience I’ve ever dealt with, and the most unprofessional by far. I do not recommend her, or this company."