Idlewood Electric Supply Inc

"The inventory is fantastic and the associated were knowledgeable about their products. But the customer service is truly abhorrent. Problems are dealt with by hostile call agents. Their behavior and lack of organization create real customer service problems. It’s unacceptable. I’ve left voice mails and have not heard back. It is cannot determine if I can correspond by email, which I’d happily do. Troubleshooting is impossible without communication, which I couldn’t not seem to initiate. When I finally got a hold of a person, their manner was frenetic. While some of these may be related to changes in technology, the root cause is human. This is a failure process, customer service, and support training."

"This place blows. I make deliveries to this establishment and I always met with disrespect. I have excessive wait times here because no one will sign for my shipment once they take it off the back of my truck. Complete A--Holes!"

"My wife and I are renovating the kitchen and needed new lighting. Idlewood has a great selection and their customer service was fantastic. Ania was amazing. She walked us through many options, and asked a lot of questions about our needs. She went above and beyond and did everything you could ask for in a salesperson . We highly recommend her and Idlewood."

"Both times I was there, I was treated so poorly. The first time, I looked past it because the store was really busy and it was close to closing time. The other day, I went there again and I couldn't believe how TERRIBlE the service was. The store was not busy and I was passed at least 8 times by employees and did not have ONE person greet me or ask if I needed help. Some guy (I don't know if he's the owner?) but he was walking around talking on his phone. I grew more furious by the minute and it got to the point where I was so blown away, I just stood there WAITING for someone to acknowledge me. I was shocked and refuse to go back there. Find another light store -- RUDE, RUDE, RUDE!!!!!!!!!!!!!!!!!"

"Came in for some fixtures for our new house and Kathy was amazing. She knew the product and was able to explain pros and cons of certain products. Also had to use the back counter a few times to get some switches and wall plates. All the guys were great. They were able to explain the differences between some dimmers for me. Prices were very reasonable too. I'm sure I'll be back soon to get my Caseta dimmers."