Alexander Equipment Co

"Great place and great service they always have the parts when I need it can't complain."

"Experts in their products! Top knotch service."

"I can’t say enough good things about Alexander Equipment. I purchased a new Carlton stump grinder from Sam Marshall. It was the best equipment buying experience I’ve ever had and the service I’ve received has been on another level. I had an equipment issue on a SATURDAY evening and my rep answered his cell phone after hours and helped me trouble shoot and get everything up and running so I could finish a job for a customer. I would never have gotten that level of service from ANY of the dealers I’ve bought equipment from in the past. Thank you Sam and the rest of the team at Alexander! I’m sure I’ll be working with your team on my next equipment purchase."

"Bought a new rayco 165 last year and from day one the ignition hasn’t worked and has had a hydraulic overheating issue. Promise’s were made to make it right and pick it up to make repairs (I’m 5.5 hours away) finally I took it to them for what I was told would take a week they had my macho for over a month and guess what …..was not fixed all they did was an exhaust update needless to say I was upset when my driver dropped it off at my lot ( at my expense) was once again promised that they would get me a new machine to use while mine was repaired after weeks everyday they didn’t make good on that I asked to trade it towards a Carlton that I have better service availability. I was told I would have to take a $21,000 dollar hit when I asked why so much he replied “ we have to fix the ignition and overheating issues “"

"Been a customer for over 8 years and use to be my favorite store.. but there customer service here has slowly been getting worse and after recently waiting almost 2 months for my chainsaw, then they call and say it will be done by the end of the day on Thursday, i show up Friday before they close and it’s still not done.. then I come on TUESDAY , and they had me a motor head, with no side cover , no bar and no chain.. A completely disassembled chainsaw.. that’s not how u treat loyal customers, and that is not the professional way to service a chainsaw and hand it back to a customer. I’m extremely loyal to where I shop for my climbing and forestry needs.. and i hope Alexander’s equipment company can truly improve there customer service"