JCPenney Salon 220 North Greenwood Avenue, Niles, IL 60714

"If you don’t look or are white, then the staff will act like they don’t speak english. I didn’t even get to enter the salon yet one of the staff who was a karen granny version immediately told me she didn’t speak english. She gave me one glance and immediately rolled her eyes, telling me she doesn’t speak english, IN ENGLISH. She was being racist towards me. Shame on you for dealing with customers like that, the customers who give you money to your own business so you wouldn’t be homeless . If you decide to live in the U.S., then you have to learn to speak english or respect this country because we the people respect the variety of nationalities. Look how shes talking to me while on her phones. Zero respect."

"I booked a appointment for a wash cut and blow dry for a very important evening, I explained and showed the hairdresser I just wanted long layers to my beautiful long straight hair . I was specific I didn’t want anything drastic and specifies told her not to cut off my hair too much just simple long layers . The hairdresser sadly was older in age and She ignored all and everything I said and chopped off my hair into a mess! I was so hurt and disappointed and when I told her I didn’t not ask for such short hair she decided to defend her self by saying she didn’t a great job! I was running late I ended up paying more then scheduled because I had long hair and they messed up my hair. I asked for the manager she came Out listening to my concerns and me starting to cry she quickly tried to make the most of my horrible haircut . I appreciate that but they should refund my money my hair has been chopped off over 6 inches and that will take over 6 months to Grow back! They need to hire more professional staff. I can’t trust this place anymore. They should Listen to the customer and honest 50$ for a messed up haircut not worth you can do better at a local place!!!"

"I got a hair cut there yesterday, a simple buzz cut with clippers. Today my wife has pointed out all of the patches where my hair was not cut properly. I felt uncomfortable from the get go because I was slotted in between some ladies hair coloring. So the entire time the stylist was going back and forth between us two."

"I had my hair done the other day at this salon, great service. Wonderful staff, I got a lot of complement on my hair color and style by Mona, I'll recommend you to all my friends, Thank you Mona for great service."

"It's really good I go there once a week to get my hair done it amazing but if u get something really hard to do it takes a long time if it's easy there quick like a cheetah love u Jcp hair salon"