Great Clips

"Excellent! Fantastic customer service! Today 2.8.24 was our grandsons 1st haircut (not in our home, lol.) This was such an apprehensive visit, our 5yr old was really nervous but Lexi made sure he was comfortable and even explained to him every single step of his haircut. What could have been a stressful situation ended up being a great experience. Thank you to the staff at this location and thank goodness for Lexi & Diane for helping our grandson have such a stress free super cool (his words) haircut. BTW, my husband and I also got haircuts (as usual) and are very very pleased. Definitely recommend getting a haircut at this location . You won't be disappointed! Ty so much to Diane and Lexi!"

"Do not recommend! Did a terribly job with my son's hair and told me that it was my fault! Terrible service!"

"I'm literally in the parking lot after my haircut at the new location in Julian's Plaza. Kelly was my stylist, and i can say beyond a doubt, she is the BEST I've ever had. I've never felt more heard about my thoughts on my hair, asked for her suggestions, and let her work her magic. My birthday is tomorrow and she just made my weekend so joyful. If you want a quality hair cut and style with amazing personality to boot, Kelly is your go-to. I will not let anyone touch my hair again. Thank you Kelly!! You are a gem!!"

"I will NOT RECOMMEND this place. Second time I had a negative experience. They are a new branch of Great Clips off Webber Rd in Bolingbrook. Here are the details of my second bad experience. I checked in online, it showed me zero minutes of wait time. As I entered the store at 5PM, two people entered with me that did not check online. When the Hispanic stylist lady (Apologies for the regency as I don’t know her name) asked them about the online check in and they said no she told them it’s ok and took them before me. As they were talking I told her that I did check in online. I was told to wait. I could see my name on the screen at the 2nd spot. I sat down and the younger blond lady (again sorry for the reference as I don’t know her name) took the second walk in person that walked in before my appointment. After 30 minutes of waiting the person who was number one on the online check in screen came in and sat down. Once the blond lady finished the hair cut of the walk in person at 5:40 she took the number one person on the screen. At this point I politely asked that I have been waiting for over 40 minutes and you took the walk in people before me and the guy who is first on the list came 30 minutes late, can you please take me next. The blond lady ignored my request, did not reply and took the other guy. After waiting 45 minutes, when the time advised was zero minutes, they took two walk in people before me and the person who was signed in before me and came 30 minutes later I got frustrated, canceled my online check in and just left out of there. I was extremely frustrated, rather than creating a scene I walked out after waiting another few minutes at 6PM. Wasted an hour of my time. Worst part was there was no communication and my request was totally ignored as they did not hear me, I am sure they heard me but just ignored me. This was very bad service. This was my second bad experience at this place involving customers service. Sad part is my hair cut is just a use of number 2 machine setting allover and takes less than five minutes. The few times I have gone there I even tipped same amount as my hair cut i.e. $20 for the cut and $20 for the tip for 5 minutes of work, which now I feel was a mistake and that I was encouraging and tipping the employees of this establishment’s bad service levels. Based on how terrible the customer service is and how potentially a zero minutes of advertised time can mean over an hour of wait time, I will NOT RECOMMEND this place."

"Great staff at Chappelle location they make huge effort to get to know their client and what you want your hairstyle to look like. I have gone here for over a year now and I drive an hour from my home to have my hair cut by these ladies and always leave with a smile and feel like a million bucks."