Kobi Tools Inc 129 Seegers Avenue, Elk Grove Village, IL 60007

"Kobi Tools is a great resource for decorative stone tooling and accessories. They also do plumbing supplies. Shout out to David who is always super knowledgeable and goes above and beyond with his customers!"

"This is a "good" company. I bought a product sold by Kobi, but fulfilled by Amazon (on Amazon of course). Amazon in fulfilling the order sent me the completely wrong product (a floor heating wire worth >$500) and refused to do anything to help make it right immediately despite my explanation of a time deadline and Amazon management acknowledging it was Amazon's mistake (Amazon's response was "too bad, send it back, when we receive it, we'll send you another one [and hope it is correct when received is two weeks or more]"). However, I then called Kobi Tools, and even though it wasn't their mistake, they agreed to immediately overnight me the correct wire on my promise to send the incorrect wire back to them (to treat as an exchange). They didn't have to do this for a random internet "customer" who was shafted by Amazon, but they did. This positive review to share my story of their help seems to be the least I can do to show my appreciation for a company going out of their way to make something right even when they didn't cause the problem. Thank you guys again!"

"On May 2019 we ordered two sinks from Kobi tools through David F.  One of these was a Kitchen Sink combo that comes with its own Grid. They were out stock of these Grids for this sink, as well as all the stores that carry this sink, nation wide.  A lot of the stores were not willing to ship the Sink without the Grid.  Kobi Tools store offered us to ship the sink and when they receive the Grid they will ship it later on.  So, I was able to complete the remodeling project using the kitchen sink we wanted without interference.  They were excellent on shipping all items including the items on back order were shipped on time as promised at no charge. David is a very knowledgable salesman, easy to deal with and always available.  I recommend this store to anyone. You will get the stuff you order on time and at a reasonable price."

"Handling time was slow as hell when I paid for expedited shipping. I ordered a $16.50 product which was necessary to complete a shower repair. My spouse is already mad that the shower fix is taking so long and we can't use the shower in normal fashion until this project is complete. Hence,why I paid $33.02 for 2 day delivery on a $16.50 item. I ordered Thursday night, so sure they can't process the order until a Friday. But you bet, I expect the product to be processed Friday. So then I expected two days...arrival on a Monday. But the tracking didn't even show that the item was handed to FedEx until Monday 9:10PM. So they know I paid extra for expedited but then took Friday, Saturday and all of MONDAY to even hand it to FedEx. Three days? Come on. That's really slow. So now the product is expected to reach me "by the end of the day" on Wednesday. I'm receiving a product a WEEK later when I paid for 2 day shipping. This is unacceptable. As an example, I ordered another product from another company on that same Thursday and the item is scheduled to also arrive on Wednesday and I DID NOT pay for expedited shipping. Standard ground UPS service. So what a waste of money to Kobi Tools. They should issue a refund."