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The Tile Shop
535 West Higgins Road, Hoffman Estates, Illinois, United States
About the The Tile Shop
The Tile Shop is a home goods store located at 535 West Higgins Road in Hoffman Estates, Illinois. This store offers a wide selection of high-quality tiles for all your home renovation needs. From ceramic to porcelain, glass to stone, The Tile Shop has a variety of styles and sizes to choose from. Whether you're looking to update your kitchen, bathroom, or any other area of your home, The Tile Shop has the perfect tiles to help you achieve your desired look. Visit us today and let our knowledgeable staff assist you in finding the perfect tiles for your project.
Photos of The Tile Shop
535 W Higgins Rd, Hoffman Estates, IL 60169, United States
Opening hours of The Tile Shop
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
10:00 - 17:00
Sunday:
Day off
Reviews of The Tile Shop
"Recently a client of mine purchased tile at the Lake Zurich Il store. They were told that it could be picked in the afternoon of Friday January 26 2024. I arrived to pick it up at about 2pm. I spoke to the gentleman (later I found out he was the store manager) at the desk and he said the truck had not arrived yet with the delivery, and that it would not be able to be picked up until Saturday morning at 10am. I explained to him that I scheduled my installer to start at 7am on Saturday because we were told that it could be picked up on Friday afternoon. He said that there was nothing that could be done because the warehouse person would be gone. I explained my situation again but he said there was nothing he could do. I called the salesperson at the Lake Zurich store to explain what was going on and asked him to intervein. After several more hours I was finally told I could pick it up. The store manager was obviously not happy because he had to do it himself. Between the time I arrived to the time I pulled away, it was less than 5 minutes. Yet he was willing to completely mess up my schedule because he did not want to help. Customer service?"
"Shelle was so helpful to get out unorganized thoughts in order. There's so much to look at here and visualize. It is challenging to put together a tile design perfect enough to make a purchase on a first visit."
"My experience with this store and especially with their associate Tara Gonzales was exceptional! They have a huge selection of tiles to choose from. Tara carefully listened to me & what I was looking for. Her direction was VERY helpful! The whole experience was one of the best I have had at a retail store in a very long time!"
"Hi All! I wanted to say thanks for the outstanding customer service!!! As a contractor, its nice to receive the same level of professionalism I provide to my customers. Most notably, Ms. Chelle Pèrez at your Hoffman Estates, IL. location. She has gone above and beyond to be helpful, responsive, and courteous. Thanks again!!"
"The selection is awesome and Tim, Sales Associate and the Manager were so helpful. They went above and beyond to help me with my project. Thank you"
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