Universal Carpet Inc.

"Larry was extremely knowledgeable and patient with us as we explored tons of carpet and padding samples. When he came to our home to measure, he was very efficient and professional. The two men that came to install the carpet were quite impressive at their craft. They were quiet, and kept the areas very clean while they worked. The work is exceptional! I would recommend Larry and his crew at Universal Carpet a thousand times over."

"I would not recommend using this company. This installation of our flooring and trim two years ago was horrible. The panels constantly move away from the walls leaving exposed subfloor and the trim is barely nailed in several areas. When I called to complain they just told me that I can just kick the floor back in place. However, they just shift out of place again a few days later."

"We had carpet replaced in two bedrooms in our townhouse and we give Universal Carpet our highest recommendation. Our family had shopped the big box stores first thinking they were going to be the only thing we could afford, but we were pleasantly surprised that Universal Carpet was able to offer a better product for about the same price. My questions were all answered, unlike at the big box stores, because Universal Carpet knows their business well and their customer service from beginning to end was magnificent. Installation was professional and timely. We are very pleased with our experience from start to finish."

"We had our entire second floor re-carpeted by Universal Carpet, Inc. From start to finish - the whole experience was outstanding. The salesman Mike Larsen was flexible with our in home consultation (we normally aren't home till after 6 PM) and was extremely patient, thorough, and transparent with all our questions and the measurement of our space. He wasn't pushy, and always followed up with any of our questions promptly. He made it a point to make sure we we're taken care of every step of the process, and even stopped by during the installation to answer any new questions. Once we decided to move forward - Dawn Chana made scheduling the installation and financing a breeze. Edwin and his team were top notch. They were prompt, professional, and polite. Edwin was sure to verify the material against my invoice with me prior to any work being completed. The attention to detail is what really stands out. Any existing squeaks in the floor were corrected, the seams were completely unnoticeable, and the edges were clean and tight. All without leaving a single scratch on any surface. All in all, the entire process from the consultation to installation beyond exceeded our expectations. They make other big outfits (Empire, Luna, etc) look like an absolute joke. If you want great customer service, great craftsmanship, and an overall great product - don't skip out on these guys. We couldn't be happier with our new carpeting!"

"Larry at Universal was amazing. He came out and measured for free, made sure to note a few items about the product and install. We had looked at another company for flooring and they charged us for measuring and were very non-responsive. I'm so glad we called Universal. The ordering went smooth, and the install even better. The guys came when they said and left our house spotless. I love the product and quality. I'd recommend Universal hands down!"